Design Program Operations Director

THE TEAMEventbrite is a global self-service ticketing and experience technology platform that serves a community of hundreds of thousands of event creators in nearly 180 countries every year. Since its inception, Eventbrite has been at the center of the experience economy, transforming the way people organize and attend events. The company was founded by Julia Hartz, Kevin Hartz and Renaud Visage, with a vision to build a self-service platform that would make it possible for anyone to create and sell tickets to live experiences. The Eventbrite platform provides an intuitive, secure, and reliable service that enables creators (aka event planners) to plan and execute their live and online events, whether it’s an annual culinary festival attracting thousands of foodies, a professional webinar, a weekly yoga workshop, or a youth dance class. Creators have been the central focus for Eventbrite, with over 200 million tickets distributed to more than 4 million experiences last year, Eventbrite is where people all over the world discover new things to do or new ways to do more of what they love. 
THE CHALLENGEIn March 2020, Eventbrite went from 14 years of compounded growth to negative revenue in just 14 days. As Julia Hartz puts it, “ it was a crucible moment for us, to say the least.” EB saw this as an opportunity to examine its past and re-think core, long-term choices about who we serve, what makes us unique, and how Eventbrite can win in the marketplace. A focused three year strategy was developed as follows: 2021 build creator confidence by providing an intuitive self-service toolset for creators to manage their events, 2022 build a suite of marketing tools that leverage Eventbrite’s scale and data to empower creators to more effectively run their marketing and promotion, and in 2023, winning consumer choice as a destination to seek out live experiences, and in turn fuel creator growth through captive demand. As we embark on the next 3 years, we aspire to become the indispensable marketplace for live experiences, putting consumers at the forefront of our business.  
THE ROLEEventbrite is on the lookout for an experienced and dynamic Design Operations Program Director to be an integral part of our Design Team. This role offers an exciting chance to shape the future of Eventbrite's Design Team and the innovative products we develop. As the Design Operations Program Director your primary responsibility will be to spearhead the operational excellence within our Design Team. You will be at the forefront of defining, measuring, and enhancing the performance of our Design processes and teams. Your role involves keenly identifying areas that require efficiency improvements and implementing effective solutions. You will act as a vital collaborator to the Design Leadership Team, working closely with design, product, and engineering colleagues to ensure the Design Team operates at its peak efficiency and effectiveness. We are seeking a strategic thinker who is a self-starter, equipped with exceptional organizational and project management skills. The ideal candidate will have:

YOU WILL

• Establish a Design Program Management Operations Team: It will be your responsibility to develop a best in class design program management team that supports and executes all programs within the UX design organization. 
• Leadership in UX Design: Proven ability to lead and inspire a high-impact team of UX designers, fostering a collaborative and creative environment while ensuring timely delivery of top-quality design outputs.
• Track Record in Design-Led Organizations: Solid background working in organizations where design is a primary driver of innovation and business success, contributing to significant design-led transformations.
• Strategic Planning and Execution: Skilled in strategic planning, aligning design initiatives with organizational goals, and adept at navigating cross-functional dynamics to achieve design excellence.
• Design Advocacy and Team Development: Strong advocate for the value of design within the organization, with a focus on mentoring and developing design talent to achieve their full potential.
• Innovative Problem Solver: Recognized for employing innovative design thinking methodologies to solve complex user experience challenges, driving improvements in customer satisfaction and engagement.
• Stakeholder Collaboration: Experienced in collaborating with diverse stakeholders, including product management, engineering, marketing, and customer support teams, to integrate user-centric design principles across various business functions.
• External Design Community Building: Champion Eventbrite's design culture in the wider design community, inspiring and attracting top talent and enthusiasts through thought leadership, public engagement, and showcasing our innovative practices.

THE SKILLSET

• A minimum of 8+ years of progr