Consumer Insights (CI) / User Experience (UX) Research Internship (Summer 2024)

Netflix is the world’s leading streaming entertainment service, with more than 250 million members in over 190 countries worldwide. We are shaping the future of entertainment and an integral part of this journey is attracting and delighting new and prospective Netflix members around the globe.
Come join a diverse and collaborative team of Social Scientists, UX/Product and Market Researchers, and Research Operations to bring human perspective and consumer insight to Netflix’s world of entertainment. You’ll work directly with cross functional partners across Netflix, including Design, Product Development, Data Science, and Engineering. Our primary research ranges from formative to evaluative, and uses approaches such as focus groups, in-depth interviews, usability studies, ethnography, quantitative surveys, as well as statistical modeling.  
The 2024 Consumer Insights Interns will be specifically partnered with our Ads, Streaming, or User Growth teams  within CI. The ideal candidate will have a background in disciplines such as anthropology, ethnography, psychology, sociology, behavioral economics, human-computer interactions or human factors, or UX research. They’ll have interest and some training in using research methods - especially qualitative - to shape the global product experience and increase member joy.
We’re looking for candidates who are excellent communicators, passionate about product consumer experience, entertainment and tech, eager to engage new audiences with Netflix, and curious about the complexities of supporting teams that have global and local views of future product solutions. 

What You’ll Do

• Work closely with senior researchers and cross-functional partners to examine and leverage existing qualitative and quantitative insights to generate new hypotheses applied to business questions.
• Assist in identifying and prioritizing knowledge gaps where research can be impactful, and recommend potential methods to address those knowledge gaps.
• In partnership with your team, execute primary and secondary research projects, such as qualitative interviews, prototype evaluations, survey development, etc.
• Synthesize & communicate findings, craft actionable, data-driven recommendations in partnership with your team.
• Collaborate in running readout sessions, workshops and brainstorms to help stakeholders understand and engage with insights.

Ideal Background

• Currently enrolled in a Master’s or PhD (preferred) program of study, with at least one additional quarter or semester of school remaining after the conclusion of the internship.
• Degree study in Psychology, Sociology, Human-Computer Interaction, Information Science, Design, Cognitive Science, Neuroscience, Social Science, Anthropology, Human Factors or related fields.  
• Experience executing hands-on, primary research as part of school curriculum or external work. Experience with international research is a plus, but not required.
• Knowledge of qualitative research methods (e.g., interview, diary studies, usability studies, contextual inquiry, concept evaluations, etc)
• Can flourish in our unique company culture
• Team player who is comfortable giving and receiving feedback openly
• Comfortable working independently, 
• Strong communication and interpersonal skills, including the ability to present research insights through clear storytelling

The Summer Internship
At Netflix, we offer a personalized experience for interns, and our aim is to offer an experience that mimics what it is like to actually work here. We match qualified interns with projects and groups based on interests and skill sets, and fully embed interns within those groups for the summer. Netflix is a unique place to work and we live by our values, so it's worth learning more about our culture.
Internships will be a minimum of 12 weeks, with timing flexible to candidate needs. Conditions permitting, our summer internships will be located in our Los Gatos, CA office, or in our Los Angeles, CA office, depending on the team.
Netflix is an equal opportunity employer that celebrates diversity, recognizing that diversity of thought and background builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
At Netflix, we carefully consider a wide range of compensation factors to determine internship top of market. We use market indicators to determine compensation and consider your specific internship team, degree, and years of education to get it right. These considerations can cause your compensation to vary and will also be depende