Product Logistics Coordinator

At Orion180, we don’t just stand out for what we do; we shine because of how we do it. Our mission is to deliver an exceptional insurance experience through innovative technology, unparalleled customer service, and a comprehensive suite of products. Our vision is to be the premier global provider of insurance solutions and redefine the insurance industry.

Orion180 is proud to call three vibrant cities home. Our headquarters on Florida’s stunning Space Coast in Melbourne offers an exceptional quality of life, with affordable housing, excellent transportation, and close proximity to major cities like Orlando, Tampa, and Miami. Our Irving, Texas, office places us in a dynamic center of culture, business, and entertainment, keeping us closely connected to innovation and growth. Our Draper, Utah, location, nestled in the heart of the Salt Lake Valley, connects us to a rapidly growing tech ecosystem and provides access to the outdoor lifestyle and natural beauty the region is known for.

Join our Team as a Product Logistics Coordinator in our Innovation & Technology department!

We are seeking a Product Logistics Coordinator to own non-standard shipping execution, vendor coordination, and install conversion workstreams for our connected device portfolio. This role sits within the Product team, reports directly to the Product Manager, and partners closely with our 3PL provider, manufacturer, Insurance CX, and Accounting.

The Product Logistics Coordinator owns the operational backbone of device fulfillment from order corrections and returns to install conversion outreach and reconciliation with Accounting. This role is foundational to building Orion180's internal IoT product operations function and will be cross trained with the Product Support Analyst to ensure full coverage across the product portfolio.

WHAT YOU’LL DO:

3PL & Shipping Execution:

• Serve as the day-to-day operational contact with our 3PL provider (RealSolutions) via the ShipEdge WMS for all non-standard execution
• Handle order corrections, expedited shipping requests, post-delivery model exchanges, lost and damaged claims, and return label issuance
• Process returns and size exchanges end-to-end, including verification of received devices and reissue of correct units
• Monitor backorder pipeline and surface replenishment risk to the Product Manager

Vendor & Manufacturer Coordination:

• Coordinate quality escalations and disputes with the manufacturer when policyholders or the field report defects
• Track RMA quality trends and surface patterns to the Product Manager for firmware or hardware action
• Support inventory planning conversations with the manufacturer as the portfolio scales

Install Conversion:

• Execute structured outreach to the shipped-not-installed cohort to drive install conversion
• Refer policyholders to plumber networks and support scheduling coordination
• Partner with the Product Support Analyst to deliver consistent customer education on install requirements

Financial Reconciliation:

• Reconcile shipping, billing, and device-level financial data with the Accounting team, including the per-device backend cost structure
• Track shipping cost variances and surface anomalies for review

Reporting & Operational Insight:

• Produce operational reporting on pipeline aging, lead times, RFI conversion, install conversion, return rate, and shipping cost trends
• Contribute to standalone sales readiness (Amazon storefront, direct web store) by supporting fulfillment workflow design and 3PL coordination for new sales channels
• Support operational readiness for additional IoT device launches as they come into scope
• Maintain process documentation and runbooks as the function scales

WHAT WE ARE LOOKING FOR:

Education and Work Authorization:

• Bachelor's degree in supply chain, business, operations, or related field (or equivalent experience)
• U.S. Citizenship or Green Card Holder is required

Experience:

• 2-4 years of logistics, fulfillment, or supply