Service Engineer – CTJ - Poly

Microsoft has an exciting opportunity to join the Silver Infrastructure and Operations team in supporting our Secure Work Area operations. This team will be responsible for deploying and operating a Secure Work Area, including the infrastructure for collaboration within an airgapped environment.  

In this role as a Service Engineer you will have the opportunity to work with engineers who enable a broad set of Azure services to be consumed by internal and external customers in highly secured and regulated industries. The systems, software, and/or processes you build and manage will be required to meet the security policy and assurance requirements of both public and private sector customers.   

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.  

Responsibilities

• Coordinates vendor services delivered to ensure the functioning and secure system of specialized Secure Work Areas. 

• Coordinates Secure Work Area activities to minimize engineering impact and maximize the customer experience. 

• Develops a foundational understanding of service and/or system design, interactions between technology layers and components, functions of infrastructure, and dependencies at scale.  

• Invests time and effort to improve knowledge and expertise.  

• Monitors and takes action on telemetry data and performs basic analyses to triangulate failures that are affecting the system availability, reliability, performance, and/or efficiency, with guidance from other engineers.  

• Responds to incidents during regular on-call rotations by identifying the level of impact, troubleshooting basic issues, and deploying appropriate fixes to resolve root cause(s).  

• Develops an understanding of prescriptive guidance for security, privacy, and compliance standards in alignment with direction from the business and technical experts.  

• Shares information across disciplines within their feature team in a timely manner with an appropriate level of detail, and manages dependencies for their work with others.  

• Actively seeks to develop an understanding of key learnings, insights, and best practices that can be applied to improve the development and operations of the system, platform, or product components and features by participating in design reviews, incident drills and debriefs, and regular meetings, as well interactions with more experienced Service Engineers and members of product engineering teams. 

Embody our Culture  &  Values 

Qualifications

Required/Minimum Qualifications:

• Bachelor's Degree in Computer Science, Information Technology, or related field AND 1+ year(s) technical experience in software engineering, network engineering, service engineering, or systems engineering
  • OR equivalent experience.

Other Requirements:

Security Clearance Requirements: Candidates must be able to meet Microsoft, cu