VP Product Management, AI

Build something new with a world-class team.

At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they’ve been hired to do: their very best. Your potential is waiting; why are you?

As Vice President of Product Management, AI you will be responsible for Genesys Cloud’s AI development tools and platform product roadmaps, including defining, designing, delivering, and scaling the products that we develop. You will work closely with our customers and other functions supporting AI within Genesys Cloud to help define the key set of product requirements and products that will help us grow customer adoption.

Responsibilities

• Work closely with the executive team to implement the company's product strategy, incorporating AI technology in innovative and effective ways to ensure the product portfolio aligns with the company's overall strategy and vision
• You will help define the product vision, roadmaps, and feature prioritization
• Develop and lead a high-performing product team, providing coaching and mentorship to support their professional growth
• Oversee the development process individual PM's are leading, ensuring the process is following best practices and products are built to the highest standards
• Define and track key performance indicators (KPI's) to measure the success of AI products and make thoughtful decisions to optimize product performance
• Collaborate with cross-functional teams, including engineering, design, marketing, sales, and customer success to ensure alignment on product priorities and successful product launches
• Collaborate with VP Product Marketing on market research and analysis to identify customer needs, market trends, and opportunities for product innovation
• Collaborate with VP Pricing on competitive analysis to identify our greatest avenues for differentiation, pricing strategies, and unique value drivers for customers
• Collaborate with the GM of Digital, AI and Journey Analytics to deliver a successful portfolio of AI products and share in the financial targets for the portfolio
• Represent the company and product portfolio to external stakeholders, including customers, partners, and industry analysts
   

Minimum Qualifications

• 12+ years of product management experience with the ability to lead and develop great teams
• Proven history of creating “big picture” strategy, along with the ability to provide detailed technical guidance to the team and enable them to implement more effectively and deliver products on time
• Demonstrated experience forming AI platforms or AI software
• Experience delivering consumer or enterprise products at scale and managing product solutions with multiple stakeholders, leading either product or product and engineering functions
• Excellent customer focus and a deep commitment to delivering products that create customer value and delightful experiences
• Bachelor’s degree in Computer Science, Engineering, Mathematics, or related fields, Advanced degree preferred

Requirements

• Location in Central or Eastern Time for ideal collaboration across Europe and US team

Compensation:

Market competitive salary with an anticipated base compensation range of $225,000.00 - $275,000.00. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.  

Benefits:

• Medical, Dental, and Vision Insurance. 

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

More details about our company benefits can be found at the following link: https://mygenesysbenefits.com

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to delive