Senior Manager, Consumer Strategy & Operations

<h3>Company Description</h3><p><em>Wolt is a technology company that makes it incredibly easy to discover and get the best restaurants, grocery stores and other local shops delivered to your home or office. Since launching 7 years ago, Wolt has expanded from a restaurant food delivery platform in the Nordics to a leading player in the delivery of everything across EMEA. Wolt works together with tens of thousands of restaurant and retail partners, as well as with over a hundred thousand courier partners across 25 countries and 250+ cities. In November 2021 Wolt and DoorDash announced they are joining forces, and the transaction is expected to close in H1 2022. We continue to expand rapidly and are looking for more talented individuals to join us.</em></p><p><em>Wolt not only offers great apps to customers and partners, but is also developing a broad range of technologies and solutions. Our apps (iOS and Android) have the industry’s highest reviews, largely because of our customer-centric approach to how we build our products and operations. For example, our customer service team responds in a matter of minutes, in the customer’s own language.  </em></p><p><em><strong>So, why work at Wolt?</strong></em></p><p><em>At Wolt, we’re about getting things done.</em></p><p><em>You’ll probably enjoy it here if you like taking ownership, developing yourself and being around friendly, humble and ambitious people.</em></p><p><em>We work hard to make cities into better places, and it’s pretty cool seeing us grow every week. If you’re passionate about building things that just… work, Wolt might be for you.</em></p><p><em><strong>Our Commitment to Diversity, Equity &amp; Inclusion</strong></em></p><p><em>We want to have all sorts of people in our team – people like you and me, and people different from you and me. To be able to work with diverse teammates – when it comes to gender, age, ethnicity, life background, sexual orientation, political views, religion, or any other personal trait – we consciously aim to offer equal opportunity for everyone to work with us. This is because we believe diverse teams make the most thought-through decisions and build things in the most inclusive way.</em></p><p><em>Join us today to build Wolt together.</em></p><h3>Job Description</h3><p><em>Are you excited about building the best possible experience for Wolt’s customers? Do you enjoy owning customer journeys holistically, and improving our service and optimizing different parameters of our platform to drive engagement, frequency and retention? Are you highly quant driven, while also always knowing qualitatively what our users would value the most? Do you have a consumer mindset, and willingness to build something extraordinary? If so, then we’d love to chat!</em></p><p><strong>Role background</strong></p><p>Wolt is a Finnish technology company and we’re best known for our food delivery platform. Founded in 2014, today we have more than 8,000 employees, 150,000 courier partners and we operate in 300+ cities across 25 countries. We have also expanded our platform beyond food delivery into multiple retail categories and are even running our own grocery stores with our Wolt Market brand. We are one of the fastest growing companies in Europe. During summer 2022 we joined forces with DoorDash to build a truly global consumer brand.<br/> <br/> The Consumer Business team spearheads and owns the development of our Consumer Service, together with our Product and Engineering teams, as well as our country teams. We cover areas such as Consumer Engagement (developing our app better for our users), Subscription and Loyalty (Wolt+ and loyalty points) as well as Consumer Pricing &amp; Promotions. Our job is to fuel Wolt’s growth, drive up user engagement, retention and frequency. We work closely with local operators, general management and product teams to get the job done, but take full ownership of driving our projects to fruition and tangible business impact. The team consists of high-performing consumer business professionals, pricing &amp; subscription experts and data scientists – all running high-impact initiatives with vast independence and responsibility. <br/> <br/> We’re looking for a Manager, Consumer Strategy &amp; Operations to join the team at Senior level and or Manager level. You will play a pivotal role in driving frequency and retention within our user base through developing our customer platform further. You will be working side by side with our Product teams as well as country leadership teams in developing smarter and more engaging services, as well as rolling them out globally with maximum efficiency. In practice, this means that you will be the global business owner for various topics within:</p><ol><li>Discovery</li><li>Personalization</li><li>Search</li><li>Content optimization</li><li>Cart &amp; Check-out</li><li>And more..</li></ol><p>You’d explore how we can seize growth opportunities within our consumer business – and then