Retail - Store Manager

TOGETHER, WE SAVE LIVES


OVERVIEW

The Safariland Group is a leading global provider of a diverse range of safety and survivability products designed for the public safety, military, professional and outdoor markets. The Safariland Group offers a number of recognized brand names in these markets including Safariland®, Med-Eng®, ABA®, Second Chance®, Bianchi®, Break Free®, Protech® Tactical, Defense Technology®, Hatch®, Monadnock®, Identicator® and NIK®. The Safariland Group’s mission, “Together, We Save Lives”, is inherent in the lifesaving and protective products it delivers. The Safariland Group is headquartered in Jacksonville, Florida. Atlantic Tactical, United Uniform, and Lawmen’s make up The Safariland Group’s retail and distribution business consisting of 8 retail locations ranging from the Carolina's through New York. Based on our tremendous growth we are adding to our Retail Team - Retail Store Manager in our Rochester Retail Store.

JOB SUMMARY: Supervision of all aspects of daily activities in the retail store, sewing production department, and warehouse areas. Expected to implement Company policies, associate training and to ensure a high level of performance is maintained in each of these areas. Advise District Manager or Vice President of Administration on progress reports, problems, or significant developments. Maintain adequate staffing levels during all hours of operation through an established scheduling process.

Effectively communicate with the store’s outside sales team. It is the store’s responsibility to process orders generated by the sales force. The store is also charged with ensuring that all necessary information is obtained from the sales rep or agency for these orders and recorded on the customer account profile spreadsheets.

Effectively communicate and coordinate with the Purchasing Department to ensure current inventory product offering is relevant and make recommendations for product changes including addition of new products, and closeouts of old ones.

Be present during hours that the store is open and, depending upon work volume, in excess of these hours. Responsible for working some Saturdays as well as occasionally covering for unattended shifts as needed.

RESPONSIBILITIES

Cleanliness
• All areas of the store, warehouse, and sewing area are expected to be clean and orderly
• The store shall be vacuumed daily
• Counter tops must be kept clear at all times
Customers
• Customers are to be given quick and courteous service
• Associates are expected to greet/acknowledge each customer upon entry to the store regardless of any other tasks
• Resolve customer complaints or problems by determining optimal solutions
Meetings
• Conduct regular / daily store meetings to communicate the stores goals and objectives
Order Processing
• All purchase orders received via email, fax or mail should be processed the same day
• Prompt follow up to outstanding questions and/or issues
• Documentation of follow-up
Deposits
• Manage store revenue in accordance with the Retail-Financial policy which includes timely deposits and ensuring daily drawer reconciliations
Policies and Procedures
• Constantly reinforce company policies and procedures
• Support management’s opinion in the event of any disagreement
Attendance
• Ensure that all associates report to work on time, take their breaks at the scheduled time and provide for adequate staffing during all hours of operation
• Create scheduling that will maximize associate productivity and store profitability
• Responsible for making any time corrections for their store associates
Product Knowledge
• Become proficient with all products currently sold by the Company as well as new products as they are introduced
• Able to answer technical questions and provide adequate training to staff members
Quality Control
• Verify that orders are being filled accurately and methodically
• Resolve problems before orders are released to customers
Work Environment
• Effectively manage associate turnover
• Create a positive working environment
• Address associate concerns/issues in a timely manner
Strategic Planning
• Responsible for understanding current business conditions and requirements
• Understand the Profit & Loss Statement& Performance Reporting
• Formulate a strategic plan to address problem areas, future growth, and maximize efficiencies
Inventory Control
• Responsible for implementing proper inventory security systems and measures
• Supervise and conduct inventory counts to be done annually or more frequently if needed
Reporting
• Provide senior staff with a daily report of sales and associate productivity
• Communicate sali