Account Implementation Manager

Oversees and manages all facets of insurance products and services for one or more major insurance clients.

Job Description:

Job Responsibilities

• Lead the internal and external teams for the implementation of Major Account employer groups.
• Management and oversight of the other implementation managers on the team.
• Communicate effectively, coordinate efforts, and collaborate with key internal and external (i.e.  brokers/consultants) in support of one or more major clients through the implementation process.
• Analyzing business needs, RFP responses and other factors with new implementations to create an implementation project plan to deliver on commitments made during the sales process.
• Maintaining a working knowledge for a full range of company products, services and processes; ensuring all related practices are consistent with organizational policies and processes.
• Support the RFP Team and other areas as needed and process as a subject matter expert for compelling RFP content related to all areas of the implementation process, including the ability to prioritize and meet all required deliverable deadlines. 
• Attend and facilitate benefit fairs and open enrollment meetings as needed for new customers

Job Qualifications

Education

• Bachelors degree in Business, Public Relations, Marketing/ Advertising, or related field

Experience

• 5 years - Broad-based knowledge of healthcare industry

Skills\Certifications

• Demonstrated knowledge of negotiating techniques and project management skills.
• Analytical and decision making abilities.
• Outstanding negotiation, presentation, and facilitation skills
• Attention to detail, accuracy exceptional documentation abilities, and organizational skills
• Excellent oral and written communication skills
• Strong interpersonal skills
• Ability to establish and maintain a high level of customer trust and confidence
• Leadership skills & experience
• Capability of prioritizing tasks while working on multiple projects or plans at the same time
• Ability to travel
• Insurance License required
• Proven ability to manage customer expectations through needs assessment, benefit and process knowledge as well as a complete understanding of the implementation process for Medical, Dental, Vision and other product or services that may arise.

Job Specific Requirements: 

Preferred Experience and Certifications:

• Demonstrated knowledge of negotiating techniques and project management skills.

• Outstanding negotiation, presentation, and facilitation skills

• Leadership skills & experience

• Ability to travel

• Insurance License required

• Proven ability to manage customer expectations through needs assessment, benefit and process knowledge as well as a complete understanding of the implementation process for Medical, Dental, Vision and other product or services that may arise.

Employees who are required to operate either a BCBST-owned vehicle or a personal or rental vehicle for company business on a routine basis* will be automatically enrolled into the BCBST Driver Safety Program.   The employee will also be required to adhere to the guidelines set forth through the program.  This includes, maintaining a valid driver’s license, auto insurance compliance with minimum liability requirements; as defined in the “Use of Non BCBST-Owned Vehicle” Policy (for employees driving personal or rental vehicles only); and maintaining an acceptable motor vehicle record (MVR).
*The definition for "routine basis" is defined as daily, weekly or at regularly schedule times.

Preferred Skills:

Number of Openings Available:

1

Worker Type:

Employee

Company:

BCBST BlueCross BlueShield of Tennessee, Inc.

Applying for this job indicates your acknowledgement and understanding of the following statements:

BCBST is an Equal Opportunity employer (EEO), and all employees and applicants will be entitled to equal employment opportunities when employment decisions are made. BCBST will take affirmative action to recruit, hire, train and promote individuals in all job classifications without regard to race, religion, color, age, sex, national origin, citizenship, pregnancy, veteran status, sexual orientation, physical or mental disability, gender identity, or any other characteristic protected by applicable law.

Further information regarding BCBST's EEO Policies/Notices may be found by reviewing the following page:

BCBST's EEO Policies/Notices