ServiceNow Transformation Lead- (Hybrid)

Job Description

This position requires a talented leader for the ServiceNow Transformation Lead with responsibility to drive consistent program/project management with a focus on stakeholder management and end to end organizational change management for the Enterprise Services – Digital Enablement Value Team. In addition, this role will facilitate innovation engagements supporting exposure of the organization to opportunities to enhance how we work.  This position will lead a team of scrum master's and project managers to deliver high value new capabilities to the enterprise.  This position will report to the Director of the Transformation and Data Foundation Function.

As the ServiceNow Transformation Lead, the successful candidate will have responsibility partner with the product managers and business stakeholders to develop business as well as technical roadmaps for the platform capabilities. They will play a crucial role in driving the delivery success and value management realization for the platform and collaborate closely with cross-functional teams to develop and execute strategies that maximize product adoption through innovative business capability enablement.

Specific responsibilities include (but are not exclusive to):

Lead and mentor team, promoting high performance and accountability.

Oversee Agile planning for optimizing product model execution and adoption.

Oversee the creation of Program and project management collateral, campaigns, and events to drive product adoption.

Support engagement Business and IT leadership sharing ServiceNow capabilities that provide solutions and opportunities for existing challenges

Candidate Profile

The ideal candidate has strong experience in ServiceNow program management,  and the life science business. (S)he will possess a balance between strong strategic and delivery experience to be able to lead and problem-solve across a wide variety of project, product, design, development and related topics. A driven, hands-on, and energetic personality, (s)he will be a natural self-starter with a focused approach to problem solving and a willingness to roll their sleeves up to achieve their objectives.

The role may require regional and international travel up to 10% of the time.

Key Capabilities

• Fosters collaboration - Creates a pervasive attitude within own team/unit that everyone’s work is important and that differences in opinion are valued

• Demonstrates ethics and integrity - Makes the right decision when own principles or values are tested by external/internal pressures. Places broader organizational interests above own or team interests. Clearly models ethical behavior in both speech and actions

• Drives Results - Effectively communicates strategic priorities. Encourages teams not to stop until the project(s) are realized. Demonstrates substantial business acumen, savvy and political skill when executing strategic initiatives. Leading without authority.

• Focuses on Customers - Makes a focus on customer/stakeholder needs a cornerstone of his/her vision. Establishes long-term, strategic relationships or partnerships with key internal stakeholders, customers or with external organizations. Demonstrates the willingness to appropriately trade off short-term wins for long-term customer benefits and relationships. Spends personal time understanding the evolving needs of our customers.

Personal Skills and Characteristics

• Strategic and analytical thinker with practical, hands on approach to solving problems

• Structured thinker who can inform and influence at senior levels and build consensus through rigorous analysis and clear communication

• Excellent leadership, listening, communication and people skills to motivate and develop a multidisciplinary team, coupled with an ability to build and maintain a strong network on an international basis

• Innovative and energetic individual with positive mindset and “can-do” mentality as well as the entrepreneurial mindset to take appropriate and calculated risks to advance the business objectives

• Collaborative leadership style that demonstrates confidence, assertiveness, sound judgment and a straightforward tenor to interpersonal relationships

• Great communication, analytical, problem-solving, neg