Senior Product Manager

Senior Product Manager

uShip’s Product Management team is seeking a versatile and highly motivated Senior Product Manager.   As a part of the product management team, you must possess a unique blend of business acumen, user experience and technical skills. You will serve as a product expert, combining industry analysis, extensive market research, end-user feedback and site usage data to manage the overall product lifecycle: setting the strategic vision and product roadmap, defining requirements, collaborating with user experience and development to define, implement, deploy, A/B test, measure, and refine new features to deliver a world-class experience in the shipping industry.

Responsibilities

• Create the roadmap and manage priorities for your product
• Define KPIs and regularly measure progress toward your products’ goals
• Manage the portfolio lifecycle and solutions from strategic planning to end-user adoption
• Work with the product leadership team on strategic alignment
• Work closely with UX designers to research, define, and test next generation experiences that increase the adoption of the products, improve conversion of new customers, and improve customer satisfaction
• Work closely with customer experience and sales to ingest user feedback from the field
• Actively participate in the agile product development process for roadmap implementation, writing  product requirements, user stories, and maintaining the product backlog of priorities in close collaboration with design and engineering
• Define analytics and reporting requirements and drive implementation with the data engineering and business intelligence teams 
• Design, implement and analyze A/B tests to optimize the user experience and drive key performance metrics
• Meet frequently with users and business stakeholders to develop a deep understanding of their business processes and needs
• Relate policies and complex processes into product capability to support the portfolio vision and roadmap
• Own prioritization decisions by aligning the product roadmap and team key results with company goals, balancing customer impact, business value, and delivery constraints
• Continuously ideate and evaluate new product opportunities, developing clear product briefs and testable hypotheses tied to revenue growth, and lead execution from concept through measurable impact
• Launch new products by collaborating with customer service, product marketing and marketing on go-to-market and lifecycle marketing strategies
• Handle critical, time-sensitive incidents of high impact to the company and perform post-mortem to analyze gaps and identify optimizations to products, policies and processes
• Mentor other product managers on industry best practices and demonstrate leadership throughout the entire uShip organization

• 5-7 years of experience in product management at an e-commerce or software company
• Experience working on an e-commerce or B2B marketplace product is strongly preferred
• Experience building a new product from the ground up; research and ideation from conception through launch
• Experience in completing market assessments to define KPIs and product tracking is strongly preferred
• Ability to think strategically and act tactically
• Data-driven decision maker who balances stakeholder inputs and customer insights
• Experience with A/B testing to drive improvement in customer ex