Senior IT Engineer

Description

 We support democracy.

Our vision at Election Systems & Software (ES&S) is simple and unwavering — we provide products and services of exceptional quality and value to maintain voter confidence and enhance the voting experience. We accomplish this through continuous investments in research and development, resulting in regular product updates and security enhancements for each voting system we design, build, sell and support.

Join the ES&S team where we are crafting the future of voting in the United States!  On our team, you will push boundaries to provide solutions that meet the industry’s ever-evolving needs. Our people apply their innovative perspectives to challenges big and small, and ES&S provides the resources to make our employees’ vision a reality.

Summary/Objective:  A Senior IT Engineer or ITSC Technician III is an advanced-level IT professional who represents a senior role with the ITSC. This is characterized by a high level of technical expertise, problem-solving capabilities and often leadership responsibilities. An ITSC Technician III is not just a resolver of problems but also a pivotal figure in the strategic direction of IT support, focusing on efficiency, security and innovation within the support structure. 

Essential Duties and Responsibilities:

• Complex Problem Resolution: Address the most challenging technical issues, which might involve intricate network issues, server problems, or complex software integration. This role often requires diving deep into system configurations or customer solutions.
• Leadership and Mentoring: Lead, mentor and train junior technicians, fostering a culture of knowledge sharing and continuous improvement.  
• Project Management: Take on significant IT projects, possibly leading or coordinating efforts for system upgrades, migrations, or the implementation of new technologies. This includes project planning, execution and post-implementation review.
• Policy and Procedure Development: Develop, revise, and implement IT policies, procedures and best practices to enhance service delivery and security measures.
• Strategic Input: Provide strategic input into IT infrastructure decisions, contributing long-term planning and technology roadmaps.
• Incident and Problem Management: Manage the lifecycle of major incidents, from initial response through to resolution, including root cause analysts to prevent future occurrences.
• Security Oversight: Take a more active role in IT security, ensuring compliance with security policies, managing the response to security incidents and possibly contributing to security audits.
• Vendor Management: Liaise with external vendors for support, ensuring service level agreements (SLAs) are met and managing the procurement of hardware/software solutions.
• Documentation and Knowledge Management: Oversee the creation and maintenance of comprehensive technical documentation, including creating standards for documentation practices.
• User Education: Conduct or oversee training sessions for users on new systems or technologies, emphasizing best practices for usage and security.

Required Skills and Qualifications:

Education: A Bachelor’s degree in IT, Computer Science or a related field. Advanced degrees or ongoing education in specialized areas can be beneficial. Relevant experience might substitute for formal education.  

Experience: At least five or more years of experience in IT support roles, with a progression from lower tiers. 

Technical Proficiency: 

• Advanced knowledge of system administration, network and security.
• Expertise in troubleshooting both hardware and software across various platforms.
• Familiarity with IT service management frameworks such as ITIL.

Certifications: CompTIA Server+, Network+, Security+, Project+, ITIL or vendor-specific certifications are advantageous but not mandatory.

Soft Skills: 

• Strong leadership and team management capabilities.
• Excellent problem-solving and analytical skills.
• Exceptional communication skills for interacting with all levels of staff and external parties.
• Strategic thinking and planning.

Travel: Approximately 5- 10% of travel is anticipated.

 Election Systems & Software, LLC is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed,