Front Services Assistant Manager (Caesars Palace LV)

JOB SUMMARY:

Position is responsible for managing the daily operations of the Hotel Front Services staff to include Valet, Bell, Door, Baggage Handlers and Shuttle Drivers.

 

ESSENTIAL JOB FUNCTIONS:  

• Manages the employees of the departments noted above.
• Develops and implements short-term (1-2 year) objectives and work unit goals
• Interviews, schedules, trains, develops, empowers, coaches and counsels, recommends performance reviews, resolves problems, provides open communications and recommends discipline and termination as appropriate.
• Recommends and implements services and procedural changes.
• Monitors and controls expenses within approved budget constraints.
• Develops Standard Operating Procedures, which govern the daily operations of the guest service area.
• Manages the compliance of Standard Operating Procedures, safety regulations and ensure the optimal level of quality service and hospitality are provided to the hotel guests.
• Responsible for the overall budget for the above departments.
• ​Implements emergency training procedures to ensure appropriate protection of the staff and company assets.
• Conducts Performance Reviews
• Makes or recommends wage increases and promotions
• Provides for safety and security
• Handles employees' complaints or grievances
• ​Recommends disciplinary action or disciplines employees
• Plans work for above-noted departments
• Supervises and monitors work
• Monitors legal compliance with federal, state, and gaming laws
• Has direct responsibility for management of those departments noted above

QUALIFICATIONS:  

• One to two years of post-high school education. College degree preferred.
• General knowledge of other hotel departments.
• Two to three years, supervisory experience.
• Requires the ability to compile facts and figures.
• Ability to make decisions guided by established policies and procedures.
• Must have excellent interpersonal, communication, customer service, team building, and problem solving skills.
• Must be self-motivated and have the ability to maintain ongoing business relationships.
• Must function well in a fast-paced environment.
• Must have enthusiasm and efficiency.
• Must be able to complete several tasks at once, with accuracy.
• Must be able to get along well with co-workers and work as a team.
• Must present a well-groomed appearance.
• Oral and written communication skills.
• Ability to develop and enforce Standard Operating Procedures

PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS:  

• Must be able to maneuver in and around the Hotel Guest Services area and other hotel and casino areas.
• Must be able to respond calmly in a crisis and demanding situations, particularly when the situations involve customer or employee conflicts.
• Must be able to speak, write and understand English.
• Must be able to stoop and bend, as well as maneuver up and down stairs.
• Must be able to lift up to 20 pounds.
• Must have the manual dexterity to be able to type, grab, grip, pull, hold, tear, sort, reach and file paperwork.
• Able to stand and walk for the duration of a shift.
• Able to work in hot/cold/wet conditions.
• Must be able to respond to visual and aural cues.
• Must be able to operate the following equipment: compute, 10 key adding machine, safe lock key machine, telephone, credit card swiper, speed printer, facsimile and photocopier.

 

DIRECTLY SUPERVISES (PLEASE LIST POSITION TITLES): Valet staff, bell staff, shuttle drivers, and bell staff.

 

Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job.  While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

 

Help us roll out the red carpet at Caesars Palace!  This world renowned resort indulges our guests with 25 unique restaurants and cafes, over 3,000 rooms, 4.5 acres of pools and gardens and a 50,000 square foot spa.  If you have a passion for delivering personalized service in an exclusive setting, Caesars Palace is the place for you to start your career.

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregn