Convention Services Manager (Commission) Mandalay Bay

OIN THE SHOW: Mandalay Bay Resort & Casino is currently seeking a dedicated Convention Services Manager to serve as the primary contact for smaller convention groups.

In this role, you will be responsible for acquiring rooming lists, managing transportation logistics, coordinating meeting room arrangements, and liaising with billing and credit departments.

The overarching goal is to meticulously craft an outstanding experience for our convention attendees, ensuring seamless coordination and exceeding their expectations. Join us in delivering excellence in service.

THE DAY-TO-DAY:

• Report directly to the Director of Convention Services in support of multiple meetings and events in the Mandalay Bay Convention Center
• Manage multiple accounts and business partner relationships to coordinate support of events throughout the property
• Work independently and unsupervised to ensure all program requirements and client requests are facilitated to standards
• Work directly with clients and internal departments coordinating the following functions including but not limited to; transportation, guest rooms, meetings, pre‐planning, limos, amenities, site inspections, credit, Banquet Event Orders (BEO’s) & diagrams
• Assume the role of the main point of communication between the client and all departments within the property both in pre‐planning and on‐site
• Develop a strong working relationship with all support departments to ensure a successful event for the customers
• Accountable for the overall success of multiple conventions at the same time

WHAT YOU MUST HAVE:

• Bachelor’s Degree Hotel Administration or 4 years equivalent combination of education, training, and work experience in Hospitality Special Events, Convention Services or Executive meeting experience
• One (1) year of experience in a hotel or convention services department
• Ability to work varied shifts, including weekends and holidays

WHAT WILL MAKE YOU STAND OUT:

• Knowledge of Banquet Event Orders (BEOs)
• Ability to multitask and make quick effective decisions
• Ability to multi-task and agility to change
• Organizational skills to function effectively under time constraints, within established deadlines and attention to detail
• Knowledgeable of meeting space and room capacities 
• Working in luxury setting

THE PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally.
• Health & Income Protection benefits (for eligible employees)
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
• Free meals in our employee dining room
• Free parking on and off shift
• Healthcare, financial, and time off benefits including 401K Matching
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

Are you ready to JOIN THE SHOW? Apply today!