Head of Employee Relations (U.S. Markets, Banking, Services, Client & Functions) (Hybrid)

The Head of Employee Relations (U.S. Markets, Banking, Services, Client and Functions) will lead a team of Human Resources professionals in the U.S., who provide management and investigation of complex employment-related concerns. The role will join the Global ER & HR Policy Senior Leadership team and includes the following major areas of responsibility:

Responsibilities:

• Management of a large team of ER investigators & managers of ER investigators and analysts; including both day-to-day work and driving ongoing development and improvement at the individual and team levels
• Responsible for timely and efficient investigation and resolution of complex employment-related concerns in the U.S. in Markets, Banking, Services, Client and Functions, including concerns raised through Citi’s Employee Hotline or other escalation channels
• Partner with HR Legal, Citi’s Ethics Office, Citi Security & Investigative Services, and Independent Compliance Risk Management in the resolution of employment-related concerns that cross escalation channels
• Track and analyze trends, diagnose root causes, and develop recommendations for corrective strategies with regards to investigations
• Drive the appropriate link between conduct and performance/compensation, ensuring that substantiated matters are handled in accordance with Citi’s Global Disciplinary Review Policy, and applicable local procedures, as well as Citi’s Accountability Framework
• Facilitate and otherwise participate in the Citi disciplinary process including leading disciplinary review panels
• Participate in a range of initiatives, audits and regulatory exams involving investigations, escalation of concerns and disciplinary matters which includes direct engagement with regulators
• Work with HR Legal and other members of Citi’s Legal team in the investigation of and response to agency charges and litigation
• Critical thinking to review and credibly challenge investigation findings
• Adhere to established and evolving standards for detailed, auditable and required documentation
• Act as a change agent to identify and provide solutions for enhancements and efficiencies in the ER investigative and related processes
• Provide consultation, guidance and coaching to Human Resources and business partners on the appropriate handling and resolution of employee relations matters
• Participate in a range of initiatives to foster and maintain a robust risk and control culture
• Partner with HR Policy in areas of commonality, including both policy operations and policy initiatives, to provide employee relations input and expertise  

Qualifications/Experience:

• Bachelor’s/Masters degree and/or equivalent experience
• 15+ plus years in Human Resources or related area (such as Employment Law), including experience in senior level roles
• Significant experience in Employee Relations, including knowledge of legal environment, employee discipline, investigation report writing and conflict resolution
• Significant experience in conducting and management of investigations
• Knowledge of employment policies, practices and employment law and regulations
• Technical knowledge of HR systems
• Exceptional writing and verbal communication skills
• Prior global or multi-jurisdiction work experience
• Strong management and leadership skills, including judgment, influencing, feedback, coaching, diversity and collaboration
• Strong operational, controls, risk management, and execution mindset
• Strong communication skills; confident in challenging and being challenged
• The ability to work well under tight time constraints
• Self-motivated and with excellent attention to detail and accuracy
• Strong analytical and organizational skills

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Job Family Group:

Human Resources

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Job Family:

Employee Relations

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Time Type:

Full time

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Primary Location:

New York New York United States

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Primary Location Full Time Salary Range:

$170,000.00 - $300,000.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident,