VP Payment Fraud

If you are motivated and believe in the credit union philosophy of "People Helping People," join our team!

Position Overview:

To oversee all areas of the Payment Fraud department responsible for mitigating fraudulent and/or suspicious activity on member accounts by reviewing and approving wire transfers, ACH transactions, Mobile Check Deposit transactions, Remote Payment and Presentment Service (RPPS), On-Us and Transit BillPay check payments, as well as reviews of Online Access compromises and member impersonations. Responsible for ensuring all department procedures follow applicable statutory and regulatory requirements by monitoring daily activities, conducting various reviews, and submitting SAR referrals. To oversee all areas of the department that is responsible for creating and maintaining various technological system resources and databases for processing and reporting to ensure departments run effectively and efficiently to prevent further fraudulent activity.  

Responsibilities:

• 30% - Oversee all areas of the Payment Fraud department responsible for mitigating fraudulent and/or suspicious activity on member accounts by reviewing and approving wire transfers, ACH transactions, Mobile Check Deposit transactions, Remote Payment and Presentment Service (RPPS), On-Us and Transit BillPay check payments, as well as reviews of Online Access compromises and member impersonations. Monitor and analyze emerging fraud trends and scam techniques and develop preventative strategies, tools, or procedures that will mitigate possible losses to the Credit Union and/or membership. Ensure adequate tools and software are in place and operating properly and efficiently for the life cycle of casework including identification, triage, investigation, and resolution.  
• 30% - Provide support, accountability, open communication, and team building opportunities to both challenge and support department leaders to foster efficiency and build camaraderie as well as assist with case escalations.
• 15% - Provide monthly and on-demand statistical reporting to senior leadership as requested for internal, Board, and/or regulatory reporting. Prepare for internal and external regulatory examinations by providing all request list items assigned. Ensure an adequate corrective action process is in place by updating policies and procedures after the exam is completed. 
• 15% - Be knowledgeable in all aspects of Regulation E, Dodd-Frank Act, OFAC, Reg D, Reg CC, Reg J, UDAAP, UCC, NACHA Guidelines, BSA, and any other rules or acts that oversee the processes contained within applicable payment channels.
• 10% - Represent Enterprise Fraud on any internal or external fraud or compliance boards/committees as needed or requested and aggregate information to create and distribute any reports needed by the organization. Ability to serve as an EUAC (End User Authorized Contact) for the Federal Reserve. Develop and maintain relationships with relevant vendors and business professionals in the financial fraud space as needed.
• 10% - Determine which departments and systems are affected by regulatory requirement changes involving financial crimes or fraud trends and advise upper management of their operational impact. Communicate and assist with the implementation of changes to processes and procedures to the affected departments. Establish training material as needed for members and staff.

Required Education:

Bachelors Degree in Business, Criminal Justice, Finance, Accounting, Technology, Data, Analytics, Cyber, Statistics, Economics, Computer Science

Required Relevant Experience:

5 years

Desired Relevant Experience:

7 years

Required Knowledge, Abilities, Skills

• Candidate will exhibit dedication to Credit Union philosophy and impeccable work ethic.
• Must have excellent analytical skills and the ability to conduct thorough research, interpret and understand laws and regulations and their impact on the Credit Union.
• Must have considerable knowledge in Credit Union operations and financial services offered.
• Must have supervisory experience, strong organizational skills, and strong people skills    
• Candidate should possess very good decision-making and problem-solving skills.
• Excellent communication skills and neat appearance are required.  
• Must be a well-organized, efficient, detail-oriented, self-motivated individual with excellent communication skills, both written and verbal.
• Ability to handle simultaneous, multiple tasks and changing priorities in an efficient and effective manner.
• Maintain an expert-level understanding of financial crimes and fraud trends including, but not limited to: phishing/smishing, romance sc