PMO Director - Airport Dimensions

Airport Dimensions is part of Collinson, acknowledged as a global leader in customer benefits and loyalty.

Collinson has been enhancing the airport experience for over 30 years, with access to lounges, retail, dining, and spa experiences, offers and more. Creators of the world’s largest lounge membership program, Priority Pass provides access to an extensive global lounge and partner network.

Using their expertise and products to craft customer experiences. Collinson’s range of services helps global brands acquire, engage, and retain choice-rich customers.

Airport Dimensions want travelers to value their time at the airport. They continuously seek ways to open new dimensions in customer engagement - using a mix of enriching physical experiences and innovative digital services. From comfortable lounges to restful sleep pods, from convenient food ordering to contactless collection of duty free, Airport Dimensions help improve the travel experience while critically helping airports maximize non-aeronautical revenue opportunities, retain airlines, and become more competitive.

Airport Dimensions has a rapid growing network of locations at the world’s leading airports across the United States, United Kingdom and Middle East. Under our brands The Club, Club Aspire, Chase Sapphire Lounge® by The Club, No 1 Lounges and sleep ’n fly, Airport Dimensions provides award-winning hospitality services tailored to the specific needs of passengers and has developed value-added experiences for over 50 airport and airline partner.

What does an PMO Director do?

The PMO Director provides strategic leadership and oversight for a team of Project Managers, ensuring that all cross-functional projects align with organizational standards and best practices. This role is responsible for guiding the entire project management lifecycle, including governance, team leadership, prioritization, communication, and quality control, to achieve successful project outcomes.

As a key driver of project management methodologies, the PMO Director will identify and implement opportunities to improve efficiency, enhance communication, and streamline processes across a diverse project portfolio. Leading a team of Project Managers, this role will foster a collaborative environment that supports professional growth, optimizes resource allocation, and aligns project goals with business objectives.

Additionally, the PMO Director will establish and monitor key project metrics, developing standardized operating procedures that identify, mitigate, and control risks. Working closely with cross-functional departments, external partners, and vendors, the PMO Director will ensure all projects are delivered on time, meet specified requirements, and stay within budget.

What You'll do?

• Define and Direct PMO Strategy: Establish and implement the overarching strategy for the Program Management Office, driving impactful business results and aligning program objectives with the organization's strategic goals.
• Project Oversight and Lifecycle Management: Oversee project plans from inception through completion, ensuring milestones, deadlines, and reporting standards are met for all Airport Dimensions and client programs.
• Team Leadership and Development: Lead, mentor, and develop a team of Project Managers responsible for the daily management and successful execution of project plans. Cultivate a high-performance culture focused on accountability, continuous improvement, and professional growth.
• Enhance Efficiency and Productivity: Identify and implement strategies to streamline processes, optimize resource allocation, and increase productivity, both within the PMO and across stakeholder groups.
• Stakeholder Collaboration and Alignment: Partner closely with internal and external stakeholders to shape comprehensive project plans and timelines. Lead coordination across multiple departments and partners to ensure alignment on project objectives and progress.
• Risk Mitigation and Decision Support: Develop and implement proactive risk management strategies, ensuring that decisions across stakeholder groups support successful project outcomes and minimize potential disruptions.
• Expert Advisory to Key Stakeholders: Act as a trusted advisor to Airport Dimensions and key external stakeholders, including vendors (architects, general contractors, client representatives), and operations and staffing companies. Serve as the primary point of contact for strategic project guidance and oversight.
• Executive Reporting and Presentations: Provide senior management with detailed and insightful reports and presentations on project progress, key