REGULATORY PROGRAM SPECIALIST - 64080828

Requisition No: 870343 

Agency: Department of Health

Working Title: REGULATORY PROGRAM SPECIALIST - 64080828

 Pay Plan: Career Service

Position Number: 64080828 

Salary:  $34,760.00 - $43,000 

Posting Closing Date: 02/24/2026 

Total Compensation Estimator Tool

Division of Medical Quality Assurance

Bureau of Operations

Licensure Support Services

Regulatory Program Specialist

***Pending Reclassification***

 

State Personnel System Opportunity

 

Applicants accepted only from employees currently employed in a State Personnel System position. Applicants will not be accepted from those employed outside of the State Personnel System.  

 

Are you a leader looking for an interesting position? Do you have a background in customer service? Are you a looking for an interesting position aiding healthcare professionals?

Do you enjoy research and providing solutions?

…then we want to hear from you!

We are seeking a strong leader for MQA’s Bureau of Operations, Licensure Support Services Unit on the Licensure Maintenance Team. The candidate selected for this position should be ready to lead by example, perform complex regulatory activities in involving research, evaluation, problem resolution and response to public record requests for license certifications. Ensure accuracy of the division’s practitioner licensee data in the database system, understand and apply department rules, statutes, practices and board rules and exercise independent judgment in dealing with licensees and resolving issues.

If you’re ready to take on a high-impact role where your skills will be recognized and valued make this your opportunity to be a key player on a strong team within the Bureau of Operations that makes a real difference on our division.

 

ATTENTION CANDIDATES

To be considered for a position with the Florida Department of Health, Division of Medical Quality Assurance, Bureau of Operations:

 

• All fields in the Candidate Profile must be completed (an attached resume is not a substitution for the information required on the candidate profile).
• Work history, duties and responsibilities, hours worked, supervisor, and formal education fields, etc. must be filled out to determine qualifications for this position.
• Responses to Qualifying Questions must be clearly supported in your employment history.

 

Your Specific Responsibilities:

This position requires problem solving skills. In this capacity the incumbent is responsible for the following:

Serves as a back up to Manager I and Team Lead. Duties will include assisting RSIIs and RSIIIs, and GAIs and GAIIs with complex questions related to the license maintenance of health care practitioner licenses to include processing license renewals, license certifications, practitioner profile updates, Department of Revenue suspensions and reinstatements within the Licensure Maintenance Team. Will also assist with inbound chats and review conversational insights as a part of our department’s ELI chat team.  

Assists with initial license, renewal and miscellaneous fee deposits and assist Team Lead with training of new and existing employees on this process. The position acts as Delegated Authority when Supervisor and Team Lead is out of office.

Provides direction, technical assistance, and guidance to licensed health care practitioners, both verbally and in writing, regarding the renewal and issuance of their license, disciplinary actions and administrative suspensions, and license verifications. Performs complex research using the department’s licensing database to respond to complaints and inquiries from the consuming public, applicants, licensees and DOH staff. Conducts independent analysis of post licensure inquiries returned by the contracted vendor.

The selected incumbent will review each licensure certification request to ensure appropriate validation of the processing fee. Conduct fee transactions in LEIDS for all validated mon