Lead Patient Access Rep

LMC Lexington - Administration  
Full Time
Day Shift 
8a-5p

Consistently named best hospital, Lexington Medical Center dedicates itself to providing quality health services that meet the needs of its communities. Ranked #1 in the Columbia metro area by U.S. News & World Report, Lexington Medical Center is the only hospital named one of the Best Places to Work in South Carolina and the first hospital in the state to achieve Magnet with Distinction status for excellence in nursing care.

The 607-bed teaching hospital anchors a health care network that includes six community medical centers and employs more than 8,700 health care professionals. The network includes a cardiovascular program recognized by the American College of Cardiology as South Carolina’s first HeartCARE CenterTM and an accredited Cancer Center of Excellence affiliated with MUSC Hollings Cancer Center for research and education. The network also features an occupational health center, the largest skilled nursing facility in the Carolinas, an Alzheimer’s care center and nearly 80 physician practices.  Its postgraduate medical education programs include family medicine and transitional year.

 

 

 

 

Job Summary

Greet and register any patient who presents themselves for hospital services. Obtains all necessary demographic and financial information to complete the registration process to ensure legal and accurate billing and medical record input. Obtains all appropriate signatures and consents. The Central Registration Lead will have the ability to assist in the oversight of the operation of the Central Registration area in support of Patient Access Leadership as needed but will notify leadership if the need arises.

Minimum Qualifications

• Minimum Education: High School Diploma or Equivalent
• Minimum Years of Experience: 1 Year of experience in healthcare setting and/or Customer Service area
• Substitutable Education & Experience (Optional): None
• Required Certifications/Licensure: None
• Required Training: Experience with personal computers (PC’s);  Familiar with medical terminology and billing.

Essential Functions

• Verifies demographic and financial information to ensure the accuracy of the patient’s Medical Record and collects and accurately reports Point of Service Collections.
• Interview patients and/or their representatives to obtain demographic and financial information.
• Responsible for obtaining proper consent on adults as well as minors.
• Responsible for obtaining necessary signatures for registration.
• Responsible for obtaining copies/scanning of picture ID (if available)  and insurance cards.
• Responsible for coverage of registration areas until properly relieved. This may mean staying after their assigned shift until relief is obtained.
• Communicates face-to-face and by way of phone with patients and patients’ representatives as needed.
• Obtain Workers Compensation information at the time of registration and verify as needed.
• Responsible for having a complete understanding and working knowledge of the policy and procedures regarding collection of  insurance data.
• Documents all situations that arise out of the ordinary.
• Possesses knowledge of how to secure translators for patients or other parties requiring assistance.
• Assists the Supervisor with  training new employees to ensure departmental policies/Lexington Medical Center policies are being followed. Provides input on critical elements to the Supervisor for the completion of each staff member’s evaluation. The LEAD Patient Access Representative will assist the Supervisor in scheduling and staffing needs, assist in reconciling end of day Cash Drawers and in keeping the Supervisor informed of any issues in the registration area including but not limited to staff issues and system issues  reporting any concerns to their immediate Supervisor.
• Professional in appearance, communications and knowledge.
• Accepts chain of command, supervision and constructive criticism.
• Speaks positively about LMC, the department, other employees and guests.
• Contributes to teamwork and creates harmonious relations with others. Displays positive attitude toward job duties and assigned tasks. Discourages gossip and treats others as they wish to be treated.
• Receive incoming phone calls. Route calls appropriately or take detailed legible messages when necessary. Maintains professional communications with all departments within the Lexington Medical Center community as needed.
• Attends monthly department meetings. When unable to attend due to work flow, meeting minutes by way of e-mail are to be read, signed, and sent back to Supervisor an acknowledg