Food Services Manager

Essential Functions:

• Actualizes ABM Healthcare Support Services Mission, Vision and Value statements.

 • Maintains professional behavior consistent with role, as well as composure in difficult interpersonal situations. 

• Knows who all their customers are and initiates and maintains positive relationships with them; promotes a customer service mindset at all times with both internal and external customers. Responds to all requests from customers with a can-do attitude. Follows up on requests with a sense of urgency.

 • Initiates and maintains positive relationships with administrative leadership and internal department directors and staff in an effort to build a strong, cohesive team.

 • Develops, facilitates, and monitors the process for customer service improvement initiatives and suggest new methods that lead to better service.

 • Monitors training programs to ensure compliance and completion within given time frames; conducts in-service training as required. 

• Follows Universal Precautions/Infection Control Procedures. 

• Demonstrates understanding of HIPPA Privacy Act; maintains confidentiality of patient information.

 • Conducts and attends regularly scheduled meetings at each facility.

 • Directs and monitors all patient and retail operations to ensure operations are consistent in each food service area.

 • Coordinates and integrates the administrative aspects of the food service operations to provide a quality program with the development of short and long-range department plans that are consistent with organizational and department policies. 

• Participates in the annual performance evaluation for department managers, ensuring reviews are completed per facility and ABM Healthcare Support Services guidelines and time frames.

 • Works closely with the internal department managers to ensure continuous communication related to consistency of operations. 

• Completes all required facility and ABM Healthcare Support Services weekly and monthly reports in a timely manner; presenting information to be submitted in a neat and professional format.

 EDUCATION/EXPERIENCE: 

• Associate Degree Required 

• Preferred: Bachelor degree from accredited college or university with major in food and nutrition and/or dietetics. 

 -Three years management work experience in a food related or healthcare environment. 

• Preferred: Certified Dietary Manager (CDM), Certified Executive Chef or Registered Dietitian (RD)