Customer Experience Preceptor
Allina HealthAbout the role
Location Address:
8880 Evergreen Blvd Coon Rapids, MN 55433-6040Date Posted:
August 12, 2026Department:
16008774 Customer Experience Center HOSShift:
Day (United States of America)Shift Length:
8 hour shiftHours Per Week:
40Union Contract:
Non-Union-NCTWeekend Rotation:
OccasionalJob Summary:
Allina Health is a not-for-profit health system that cares for individuals, families and communities throughout Minnesota and western Wisconsin. If you value putting patients first, consider a career at Allina Health. Our mission is to provide exceptional care as we prevent illness, restore health and provide comfort to all who entrust us with their care. This includes you and your loved ones. We are committed to providing whole person care, investing in your well-being, and enriching your career.Key Position Details:
Consider joining our Customer Experience Call Center!
This specialized precepting role partners closely with new employees to provide individualized training and development beyond the classroom setting. The position supports personalized learning, job shadowing, and hands-on coaching to help new hires gradually build confidence and assume day-to-day responsibilities.
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When not actively precepting, this role supports inbound clinic scheduling calls and other calls as business needs determine. Through ongoing mentorship and practical support, the preceptor helps ensure a successful onboarding experience and promotes employee growth and development.
- Full-time (40 hours/week) and full benefits
- Onboarding: First 8 weeks ā 8:00 AM- 4:30 PM Mon-Fri. This includes instructor led classes, colleague shadowing and taking calls.
- Customer Experience Center is open 24/7/365
- Coverage at the Allina Commons and the Customer Experience Center in Coon Rapids
- Typical schedule is Monday-Friday from 8:00am-4:30pm
- Weekends may be a part of schedule
- Candidates must be flexible to meet business needs
- Public transportation options are available for both locations
Learn a little more about what makes our customer experience centers unique:
Meet our Care Team members: Customer Experience Center
An ideal candidate would possess:
- Background in training and/or education; or an aptitude to train and work with new employees
- Ability to work efficiently in a fast-paced, demanding environment with high call volume.
- Detail oriented individual with strong relationship building skills, excellent verbal communication, good listening, and strong telephone etiquette
- Ability to effectively incorporate use of technology
- Problem solving skills as related to appointment scheduling
- Ability to maintain confidentiality of patient and practice information
- Consistent attendance and punctuality
Job Description:
Performs basic and advanced scheduling and phone support with an emphasis on customer service to enhance the customer experience. Assists patient, clinical professionals and the general public with access to health care services.
Principle Responsibilities
- Provides patient access to systemwide services.
- Identifies need of customer by using active listening skills.
- Assists patient, clinical professionals and the general public with access to healthcare services.
- Performs basic and advanced scheduling and phone support with an emphasis on customer service to enhance the customer experience.
- May assist in discharge scheduling, specialty scheduling, managing work queues(referral, patient, insurance, orders) patient account support and precepting of co-workers.
- May assist customers with systemwide navigation.
- May provide systemwide paging services.
- Ensures data collection entries are accurate and complete.
- System-wide registration processes are consistently followed to ensure accuracy.
- May include data needed to page critical events.
- May include creating telephone and triage encounters.
- Utilizes various computer systems to perform scheduling and registration process including an electronic medical record.
- May utilizing digital platform tools.
- May operate a multi-phone system.
- Other duties as assigned.
Required Qualifications
- Must be 16 years of age with education and/or experience needed to meet required principle competencies as listed on the job description
- Experience with
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