DMV Traveling Tech for Maintenance and Service

Company Description

Join our team at Convergint Federal (CF) . Become part of one of the nation's leading security integrators for the U.S. Federal Government.

Convergint Federal is a security systems integration company, since 2006, headquartered in Columbia, MD. Primarily servicing the Federal Government, CF has seen continued growth through the years, and expects a steep incline to continue in future years. Currently $60M+, with 165 employees.

CF is a Government Contractor with a strong Construction accounting feel, including various types of contracts and billing formats. With many active projects at one time, varying in different sizes, durations, types, contract requirements, and billing cycles, invoicing is done on a daily basis.

Convergint Federal fosters a supportive, accessible, and inclusive environment in which individuals of different backgrounds and identities are able to realize their maximum potential within the company. We offer a variety of programs and exceptional benefits to all our colleagues: 

• Company Holidays and Paid Time Off 
• Flexible Paid Time Off Options
• Fun & Laughter Day Off 
• Medical, Dental & Vision Plan 
• Life insurance & Disability Plan 
• Wellness Program 
• 401K Matching Plan 
• Colleague Assistance Program 
• Tuition reimbursement 
• Competitive salary and compensation plan 
• Vehicle reimbursement plan 
• Corporate Social Responsibility Day 
• And much more… 

Job Description

Company Description

Join our team at Convergint Federal. Become part of one of the nation's leading security integrators for the U.S. Federal Government.

Convergint Federal (CF) is a wholly owned subsidiary of Convergint Technologies and is the Federal Government Arm of Convergint. CF is a systems integration company that is focused on the physical security for the U.S. Federal Government with locations and personnel throughout the U.S. and globally. CF is a leader in the design, integration, installation, maintenance and operation of technically-complex integrated physical security management systems. We have the ability to support the entire life-cycle of these programs and projects—from security analyses, engineering and design, through installation, operation and maintenance—using in-house personnel and resources is our biggest discriminator.

CF is seeking a Electronic Security Senior Technician. The position will report to our office in Columbia, MD. The candidate will support federal government programs efforts throughout CF as well as our Parent Company (Convergint Technologies).

Job Description

 Provide process-driven technical services including:

• On-site diagnosis of problems or Non-technical fixes
• Troubleshoot and repair system failures
• Schedule system cleanings and Preventive maintenance
• Prioritization and planning as well as System assessments
• Interface with cloud based service system
• Updating online tickets in a timely fashion
• Contacting customer with the estimated time of arrival
• Escalation of problems when appropriate
• Interfacing with service management and procurement for needed parts
• Accurately report service data.
• Provide on-site and remote customer support
• Interact in a professional manner with customers to foster positive customer relations.
• Maintain effective communication with Support Services Team.
• Communicate serious problems to appropriate team members.
• Develop working knowledge of all operating standards, practices, and procedures.
• Complete equipment cleanings as specified by service contracts.
• Organize and manage truck stock parts and tools.
• Support special projects as needed.

Perform service on all installed electronic security system products:

1.         Intrusion detection systems and equipment

2.         CCTV systems and equipment

3.         IP video systems and equipment

4.         Access control systems and equipment

5.         Network based systems

Qualifications

Vocational or specialized training beyond high school in Electronics or Electrical Engineering Technology (VAR certifications acceptable)

• 4+ years’ work experience in electronics.
• A thorough knowledge and understanding of intrusion detection systems, electronic access control, CCTV, IP video, surveillance systems and life safety systems.
• Working knowledge of any or all of the following products; Lenel, Software House, AMAG, Hirsch, DMP, Bosch, Genetec, Milestone is a plus.
• Experience in commercial or government electronic security maintenance, service, or installation preferred.
• Shift adaptability is a plus.
• Willingnes