Field Service Engineer

Job Title

Field Service Engineer

Location(s)

US Remote - CT, US Remote - MA, US Remote - NH, US Remote - RI, US Remote - VT

About Us

Revvity is a developer and provider of end-to-end solutions designed to help scientists, researchers, and clinicians solve the world’s greatest health challenges. We pair the enthusiasm of an industry disruptor with the experience of a longtime leader. Our diverse team of 11,000+ colleagues from around the globe are vital to our success and the reason we’re able to push boundaries in pursuit of better human health.

Find your future at Revvity 

Overview:

We are seeking a Customer Service Engineer to perform maintenance activities on our Image Cytometry products for the New England area primarily but will include some national travel too. The Customer Service Engineer’s duties are wide ranging and include: Maintenance, repair and calibration of Revvity products principally at customer sites. Provides technical support directly to customers via remote support (Email phone etc.). Collaborating with team members to find innovative solutions and provide technical expertise.

The successful candidate must be responsive to the needs of customers and colleagues, work autonomously and effectively manage time, comfortable communicating technical issues to lab managers and scientists. and is passionate about Field Service Engineering. This individual can thrive in a dynamic work environment with multifunctional teams as well as function independently and must be able to meet time sensitive deadlines in addition to being adaptable to rapidly changing priorities.

Key Responsibilities:

• Perform service activities, including product maintenance, repair, calibration, and installation of equipment.

• Conduct debugging and root cause failure analysis.

• Document activities.

• Actively represent Service department on product development and technical support teams

• Recommend product improvements based on internal and field experiences.

• Accountable for assigned company assets to include: Tools, test equipment
  (MTE), telecommunication equipment (mobile phone), Laptop and accessories, assigned service parts inventory, etc.

• Manage appropriate levels of inventory to ensure adequate supply and records are maintained.

• Expected travel approximately 60%. Primarily continental US, typically on short notice.

• Abide by Revvity policies and procedures.

Basic Qualifications:

• Bachelor's degree

• 2+ years of experience in a customer facing/troubleshooting/technical role.

OR

• Associate degree

• 4+ years of experience in a customer facing/troubleshooting/technical role.

OR

• High School Diploma

• 6+ years of experience in a customer facing/troubleshooting/technical role.

Preferred Qualifications:

• Familiarity with computers and computer hardware, experienced with Windows based operating systems. Troubleshoot computer problems.

• Ability to configure OS, and custom software.

• Ability to debug electromechanical systems and to conduct root cause failure analysis

• Strong interpersonal skills; team player with customer satisfaction focus.

• Knowledgeable using test equipment such as Multimeters, Micrometers etc.

• Ability to follow written and verbal directions, read and understand technical bulletins and service manuals, work under time constrai