Case Manager Rapid Rehousing Plus Care (2)

Description

WHO WE ARE

Volunteers of America Colorado is a nonprofit, faith-based organization dedicated to helping those in-need transform their lives. Through more than 50 distinct human service programs, Volunteers of America changes the lives of more than 140,000 vulnerable Coloradoans each year. VOA services include housing and emergency shelters, hunger and nutrition services, and many other community support programs. Our work touches the mind, body, heart and ultimately the spirit of those we serve. VOA integrates compassion with highly effective programs that build and strengthen communities.

WHY VOLUNTEERS OF AMERICA

VOAC recognizes the unique needs of the older adult who needs a wheelchair ramp to stay at home safely, and the preschooler whose family needs additional resources. VOAC supports veteran’s efforts to exit homelessness as well as provides a safe place for survivors of domestic violence. Wherever VOAC goes, it combines relationship-building, volunteers and quality services to lift and support our neighbor’s efforts to become self-sufficient and reach their full potential.

**Case Managers for the Rapid Rehousing Plus Care (RRH+C) program are directly responsible for the service

provision and housing assistance for program participants. RRH+C serves individuals and families who are currently

experiencing homelessness. Service modalities include: Housing First, Trauma Informed Care, Harm Reduction,

Motivational Interviewing, and Critical Time Intervention. This position will work in conjunction with other service

providers in the Denver Metro Area in order to provide wrap around case management services to participants in

order to assist them in obtaining and maintaining permanent, stable housing. Job duties include, but are not

limited to, conducting needs-based assessments, community outreach, providing case management services,

assisting with housing navigation, supporting housing retention, connecting clients to income resources and/or

public benefits, requesting rental assistance, landlord recruitment/mediation, attending meetings/trainings within

the community, collaborating care with service providers and multi-disciplinary teams, and accompanying

participants on appointments as needed. This position requires the use of a personal vehicle for securing and

maintaining housing for the participants enrolled in RRH+C. This position requires the use of a personal vehicle for

securing and maintaining housing for the participants enrolled in the program.

ESSENTIAL DUTIES AND RESPONSIBILITIES

· Ensures that the client’s choice is honored, and their ideas play a prominent role in programming.

· Coordinates wrap-around services for clients with the team and community service providers.

· Utilizes standardized screening and assessment tools and ensures the completion of needs-based

screenings.

· Provides intensive case management for households with high barriers to obtaining or maintaining

housing by identifying and serving the unique needs of each client.

· Collaborates with clients and empowers them to achieve the goals they set for themselves.

· Attends intakes, housing orientations, lease signings, and ongoing educational opportunities for clients.

· Embodies meeting participants where they are, literally and figuratively. This may include meeting

participants in the community and transporting participants for case management purposes.

· Responsible for collecting necessary documents to obtain and maintain housing such as: identification

documents, vital documents, income documentation, changes in household, etc.

· Assists clients in their search for housing by assisting them with filling out rental applications, interpreting

leases, understanding tenant rights and responsibilities, looking for housing leads, and other various

means based on the unique needs of the household.

· Ensures timely and accurate reporting within data entry systems and hard copy files in accordance with

grant guidelines and data quality standards.

· Assists in relocating clients as needed and securing emergency shelter.

· Assists with community-wide outreach to identify eligible participant households presenting with

substantial barriers to housing stability.

· Facilitates the equitable delivery of appropriate services for households as indicated by relevant service

modalities such as the Housing First, Trauma Informed Care, Harm Reduction, and Critical Time

Intervention models as well as Motivational Interviewing.

· Responsible for possessing an in-depth knowledge regarding program requirements, including the referral process, support services, allowable costs, field-relevant