Patient Service Associate-Full Time-Duke Hospital-Non Hospital Ops-Durham-Commitment Bonus

Full Time Patient Service Associate

 

Job Description

 

Work Summary

This full-time front desk customer service position plays a key role at the Duke Health & Fitness Center.  This individual greets members & guests as they enter the fast-paced fitness facility, provides locker keys, towels, takes monetary transactions via POS for programs and services, and answers membership questions.  This position requires computer data entry and retrieval. 

 

This position independently answers phones, handles customer inquiries/complaints, schedules appointments and provides emergency services, as necessary.  They are responsible for the processing of membership applications and membership agreements, guest waivers, and other administrative paperwork.  They do financial balances at the beginning and end of each shift. 

 

This position works Monday through Friday from 11:30am to 8:00pm.

 

 

Requirements

High school diploma, some college preferred

Two years customer service and cashier experience

Experience working with point-of-sale monetary transactions including cash, check, credit.

 

 

Special knowledge, skills, abilities, and physical requirements

Excellent interpersonal and communication skills; Microsoft Office computer skills, Club Management software, cash handling skills, ability to perform multiple tasks at the same time

Able to stand for prolonged periods of time; able to lift 35 pounds; bending and twisting required.

 

Job Type: Full Time

 

 

Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

 

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

 

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

 

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.