MEDICAL PATIENT SERVICES REPRESENTATIVE

This is a part-time position, 25 hours per week. 

ABOUT ANCHORAGE NEIGHBORHOOD HEALTH CENTER:

At ANHC, we believe everyone deserves high-quality, respectful, and compassionate care, regardless of their ability to pay. As a Federally Qualified Health Center, we serve a diverse patient population with a commitment to health equity and community well-being.

Our culture is grounded in our core values: Respect, Compassion, Personal Integrity, Excellence, and Collaborative Spirit. These values guide how we care for our patients and how we treat one another. We foster a supportive, team-orientated environment where every voice is heard, diversity is celebrated, and staff are empowered to grow and make meaningful contributions. At ANHC, you’ll be part of a mission-driven team that shows up every day with purpose, heart, and a deep commitment to the community we serve. 

POSITION SUMMARY:

The Patient Services Representative will provide patients and staff with necessary assistance in fulfilling the needs of the center. They are responsible for patient check in/out, verifying and updating all demographics and insurances, collecting payments, identifying/enrolling patients on the Sliding Fee Scale, processing various forms and documents, and notifying appropriate persons of messages and information as required. Responsible for recording all necessary personal information, securing required signatures, preparing and supplying data to various departments. Will assist with efficient and effective coverage for the Patient Services Department. Provides service internally and externally consistent with ANHC mission, vision and values: Respect, Compassion, Personal Integrity, Excellence & Collaborative Spirit.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Performs opening and closing procedures.
• Answers and accurately processes multi-line phone calls to individual extensions or operator, medical, or billing queues regarding patient billing, appointments, and general inquiries.
• Responsible for scheduling, cancelling, or rescheduling appointments.
• Responsible for check in/out processes of each patient. Verifies and updates patient demographics, insurance and eligibility, unapplied credits, and guarantor due balances for all new and established patients.
• Collection of appropriate payment based on estimated charge, proper co-pay, deductible, discounted self-pay amount, or past due account balances.
• Responsible for cash management and daily reconciliation of all financial transactions performed.
• Patient accounts analysis including a general understanding of medical, dental, laboratory, radiology coding and billing standards. This includes ICD 10, diagnosis, patient rights and responsibilities, third party reimbursement, in/out network, contractual allowances, co-pays and deductibles.
• Verifies/updates insurance eligibility and reviews co-pays, co-insurance, deductibles, non-covered charges, and prior authorizations.
• Accurately prepares various medical forms requiring knowledge of ICD 10 codes diagnosis including but not limited to New Patient paperwork, Sliding Fee applications, Verification of Diagnosis (VOD), and Qualifying Diagnosis Certification (QDC).
• Effectively communicates with staff and patients.
• Various intermittent, periodic and systematic report completion including unapplied, accounts receivable, credit analysis and communication log.
• Prepares adjustments for authorization to adjust patient account balances for identified mistakes and bad debt write-offs.
• Cross-trained to provide backup for any vacancy within the department.
• Promotes and provides service e