Admin Assistant - Scheduling

Job Type: Full-Time
Job Location: Onsite – Waukee Office
Hours: Monday–Friday, 8am–5pm

Access Systems, a dynamic and fast-growing company, is actively hiring a Scheduling Administrative Assistant to join our expanding administrative team. You will ensure smooth IT hardware installations by helping design the schedule for our clients, dispatching jobs, and rearranging puzzle pieces for maximum efficiency—compensation up to $22/hour.

What You’ll Be Doing:

• Communicate and coordinate with clients to schedule IT hardware installations and address onsite requests for IT related repairs.
• Collaborate with internal teams to prioritize upcoming installations and onsite requests, ensuring optimal technician availability.
• Provide next level customer service by requesting and responding to feedback, ensuring coordination across teams for optimal customer experience.
• Facilitate new client onboarding, providing a single point of contact for end users, while ensuring projects are updated and completed timely internally.

What We're Looking For:

• 2-3 years of customer service, administrative, or logistics experience preferred.
• Excellent verbal and written communication skills in all customer interactions.
• Demonstrate organization and attention to detail while also being adaptable to schedule changes.
• Ability to “think on feet” when working with customers.

Join Our Team and Enjoy:

• Full Benefits Package, including Medical, Dental, and Vision Insurance.
• Matching 401(k) Retirement Savings Plan.
• Continuous Training Opportunities and Career Advancement.
• Company Events, Team Events, Holiday Banquets, and Incentive Trips.
• Position located in our state-of-the-art campus in Waukee that includes an onsite gym, employee lounge, and much more

At Access, we prioritize what matters most to your career: stability, a fast-paced environment, constant learning, and a driven team focused on success. As a consistent Top Workplace with an employee-centric culture, we genuinely care about our people and provide transparent leadership with a growth-oriented vision. Join our Midwest-based company, founded in 1986, which has evolved into one of the largest independent technology dealers, offering the resources and rewards of a larger organization while maintaining the close-knit feel of a smaller company. Our culture fosters a perfect blend of ambition and playfulness, empowering our team members to achieve personal and professional growth while enjoying the journey. With competitive salaries, comprehensive benefits, a matching 401K retirement savings plan, continuous training opportunities, and clear paths for career advancement, Access Systems is the right fit for your career aspirations.