Associate Specialist, Client Service Solutions (CSS) Integrated Portfolio Services (IPS)
Northern TrustAbout the role
About Northern Trust
As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions.
Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide.
With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.
Role:
The Client Service Solutions (CSS) team is dedicated to elevating the client experience at Northern Trust Integrated Portfolio Solutions (IPS). This pivotal role focuses on enhancing client relationships and optimizing operational effectiveness across the bank. As a CSS Partner, you will act as a primary liaison, ensuring that all client expectations are surpassed through meticulous management of Middle Office and Operational services.
Key Responsibilities:
Client Relationship Management: Foster strong partnerships with clients by understanding their unique needs and advocating for them within IPS. Regularly engage with clients to discuss operational improvements and enhancements to their service experience.
Operational Excellence: Coordinate with Operational Partners to maintain and execute daily, weekly, and monthly deliverable control checklists, ensuring all service targets and deadlines are achieved. Oversee the resolution of discrepancies and ensure seamless month-end workflows.
Communication and Leadership: Serve as a proactive point of contact for clients, offering solutions for operational efficiencies and cost reductions. Lead and motivate staff, promoting an environment of teamwork, open communication, and exceptional client servicing.
Strategic Oversight: Develop a comprehensive understanding of the client’s business processes and their dependencies on our deliverables. Lead shared service teams, driving agendas, and ensuring accountability for outstanding results.
Client Engagement: Actively participate in client onsite visits, fostering stronger relationships and understanding client operations firsthand.
Issue Resolution and Escalation Management: Efficiently manage and resolve client issues, liaising with Relationship Managers and other managers to ensure consistent service delivery. Escalate critical issues as necessary.
Project and Workflow Management: Manage key client projects and contribute to the continuous improvement of internal processes. Ensure smooth transitions of monthly workflows to the Backoffice team.
Competencies Required:
Professional Experience: Minimum of 5 years in trade operations, reconciliations, hedge fund administration, or a related field.
Communication Skills: Exceptional verbal and written communication abilities.
Leadership and Collaboration: Proven leadership skills with a knack for building productive relationships across all levels of the organization.
Client-Centric Mindset: A strong focus on client satisfaction and proactive problem-solving.
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