General Manager

GENERAL OVERVIEW:

At Remedy Place, the world’s first social wellness club, we offer industry-leading self-care experiences through a luxury hospitality lens. From offering date night alternatives in the sauna to IV suites made for working and multitasking, our clubs are pioneering a new wave of social self-care. Our mission is to help people feel better than ever—all in an elevated environment designed to enhance their health and their social lives.

The GM works closely with the VP, Club Operations, and cross-functional teams (Marketing, Membership, Finance, Operations, and Events) to develop and execute business strategies that optimize member satisfaction, revenue growth, and team culture.

At Remedy Place, every leader is first and foremost a team player, dedicated to elevating guest and member experiences while fostering a culture of operational excellence and accountability.

ESSENTIAL RESPONSIBILITIES

Leadership + Team Development 

• Provide strong leadership and mentorship to club staff, fostering a collaborative, high-performance culture aligned with Remedy Place values.
• Set clear expectations for luxury hospitality standards, ensuring all team members embody the Remedy Place ethos.
• Oversee the hiring, onboarding, and ongoing training of club team members, ensuring a seamless guest experience.
• Conduct monthly one-on-ones and team meetings, ensuring consistent coaching, performance feedback, and accountability.
• Partner with the People team on team development, retention strategies, and conflict resolution.
• Lead conflict resolution and complex guest/member situations with professionalism, aligning solutions with company values.
• Serve as the bridge between club operations and corporate teams, ensuring strong cross-functional communication.

Revenue Management + Business Strategy

• Work closely with the VP, Club Operations to develop and implement club revenue goals and initiatives.
• Monitor monthly P&L performance, ensuring financial objectives are met while maintaining the luxury guest experience.
• Oversee membership sales performance and retention targets, driving initiatives that maximize revenue.
• Identify and implement cost-efficiency strategies without compromising guest or member experience.
• Ensure outstanding balances and unpaid invoices remain at a minimum by enforcing strong financial processes.

Operations + Club Management

• Ensure the club operates seamlessly and efficiently while maintaining a luxury hospitality standard across all areas.
• Oversee daily club operations, ensuring cleanliness, organization, and proper upkeep of equipment, amenities, and inventory.
• Maintain compliance with local, state, and federal labor laws, ensuring team members adhere to policies regarding shifts, breaks, and compliance requirements.
• Oversee scheduling and payroll to ensure proper staffing levels, operational efficiency, and adherence to labor budgets.
• Ensure that membership systems, digital platforms, and club tech are functioning correctly and troubleshoot issues proactively.

Membership Growth + Retention Strategy

• Oversee membership acquisition and retention efforts, ensuring a strong pipeline of engaged members.
• Oversee the AGM/Membership Manager in leading club tours, onboarding new members, and ensuring a seamless membership experience.
• Foster strong relationships with members, ensuring feedback is captured and used to enhance experiences.
• Collaborate with the Director of Membership, Events + Partnerships to develop and execute strategic initiatives to drive engagement and retention.
• Analyze membership performance data, identifying opportunities for improvement and growth.

Events, Community + Brand Alignment

• Oversee the planning, execution, and success of club events, workshops, and activations, ensuring alignment with the Remedy Place ethos.
• Collaborate with Marketing and Events teams to build strategic partnerships and enhance club engagement.
• Ensure cross-functional collaboration between Membership, Operations, Events, and Marketing to optimize member engagement.
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