Team Lead of Onboarding (Philadelphia, PA / Hybrid)

Started in 2016, FreedomCare is a Healthcare company that is innovating and revolutionizing the way home care is delivered. We bring dignity and support to patients needing care in their homes and to the caregivers who care for them. We’re the largest consumer-directed home care agency in NY State and are continually expanding our areas of focus including operations in other states and tech-based innovations.  

We pride ourselves on our values which drive the level of care that we deliver to our patients:

• Here For You (An attitude of service, empathy, and availability)
• Own It (Drive and ownership)
• Do the Right Thing (High integrity)
• Be Positive (Great attitude and a can-do positive approach to challenges)

Join our team and make a positive impact on the lives of others! We are looking for a Team Lead for our Onboarding team in Pennsylvania. 

This is a hybrid role requiring travel to one of the following locations—Pittsburgh, PA; Philadelphia, PA; or Harrisburg, PA—one to two days per week.

Department & Position Overview: 

The Team Lead of Onboarding is focused on providing a seamless enrollment experience to our patients and caregivers by effectively leading a team of empathetic and solutions-driven Onboarding Coordinators. In this role, you will mentor and advise your team members to provide exceptional customer service to patients and caregivers. 

Every Day You Will: 

• Be the direct point-of-contact for team member inquiries, or concerns; respond to and resolve escalated or complex issues 
• Manage the performance of team members through active motivation, assessing performance, consistent communication, and effective feedback 
• Monitor daily workflows to ensure that team members are meeting performance goals, following standard policies and procedures and remain within compliance guidelines 
• Manage process improvement by identifying system or workflow areas of opportunity  
• Responsible for disseminating information and training from senior management and other departments to their direct reports 
• Interviews candidates, trains employees, and does continued training with their team 
• Interviews candidates, trains employees, and provides continued training with their team
• Review calls and cases
• Complete knowledge with i9 and e-verify
• Work closely with Compliance Team to ensure we are compliant with state laws

Ideal Candidate Will Possess: 

• Experience managing/supervisory a group or team of employees 
• Exceptional experience leading, mentoring and developing their employees 
• Experience with performance management   
• Demonstrate proficiency in our Onboarding process and systems at FreedomCare 
• We are looking for people with above average performance in enrollment completion category 
• Self-motivated with a drive to exceed open case targets and metrics 
• Strong analytical, organization and time management skills 
• Ability to motivate team to meet and/or exceed case management targets or metrics 
• Excellent communication, critical thinking, and organizational skills 
• Self-motivated, work independently and ability to make informed decisions 
• Drives mission, core values and vision
• High level of Customer Service in a Customer Facing role

 Nice to have: 

• Exceptional supervisory/managerial experience leading, mentoring and developing their employees 
• 3+ years of healthcare experience  
• Experience with Salesforce and DocuSign, desired
• Bachelor's Degree or equivalent experience
• Bilingual English - Spanish or other languages, desired

Why work at FreedomCare? 

We are here for you and committed to providing a best-in-class employee experience.  We offer competitive compensation,