Relationship Banker II

Description

JOB CLASSIFICATION

Full / Part-time: Full Time

Hours Per Week: 40

Location: 1502 S. Sugar Rd. Edinburg, TX 78539

 JOB SUMMARY

At Vantage Bank Texas, we have a passion for helping our customers, taking care of our employees, a strong commitment to diversity, building relationships and delivering exceptional customer service.

The relationship banker is the Branch’s sales and service contributor. The relationship banker must support the acquisition, servicing and growth of consumer and commercial client relationships in a competitive banking environment and improve the lives of our customers through the use of technology. He/She must master the full suite of Vantage Bank products, must successfully perform operation-related functions, including teller transactions as required, and must successfully and accurately open accounts/loans and perform maintenance functions on all deposit account types. In addition to relationship management, a relationship banker helps acquire new clients for the bank and performs administrative duties. The relationship banker must demonstrate a high level of passion for both serving every need of our clients, finding solutions, and growing client relationships. Besides basic teller, account opening, documentation, and servicing skills, the relationship banker must lead efforts to maximize all the client experiences within the branch.

All relationship bankers’ function as the central point of the contact for the bank’s clients, working to develop long-term relationships. Relationship bankers exhibit a broad knowledge of all products and services offered by the bank and advises clients about how to use them to improve their financial situations. Financial Service offerings include but not limited to personal accounts, business accounts, consumer loans, credit cards, merchant services, etc.

ESSENTIAL DUTIES

The duties listed below may not include all responsibilities that the person in this role may be asked to perform. Incumbent may be required to perform other related duties as assigned.

TELLER OPERATIONS

1.  Ability to work accurately and deal with job pressure and deadlines.

2.  Promote and maintain positive relations with all contacts, customers and potential customers

3.  Comply with all department and company policies and procedures.

4.  Contribute to the fulfillment of department and company objectives and goals.

5.  Perform as a team member in allocating and coordinating the workflow.

6.  May train new employees and answer co-worker questions.

7.  May be involved in ordering, receiving, verifying, and distributing cash.

8.  Operates the Recycler and mans the Bank Vault to serve the bank's customers by:

o Accepting retail and/or commercial deposits, verifying cash and endorsements and giving customers their receipts.

o Identifying customers and cashing checks, or referring customers to an officer for authorization to cash check

o Balances cash daily

o Accepting payments for all loan transactions.

9.   May be responsible for bank opening/closing.

10.  Open and Close Vault

11.  Promotes the bank's products and services; consistently cross-sells bank products at every opportunity.

12.  Demonstrates a passion to solve customer problems and identifying and responding to customer’s needs effectively.

13.  Follows teller over/short policy.

14.  Process daily work through branch capture.

15.  Send transport monitor to ITI.

16.  Process adjustments in branch capture as needed.

17.  Consistently meet or exceed productivity and quality standards.

18.  Maintain a position of trust and responsibility by keeping all customer business confidential.

19.  Responsible for making sure that teller cash box limits are always being met.

20.  All other duties as assigned.

NEW ACCOUNTS OPERATIONS

1.  Opens new domestic/foreign accounts including but not limited to checking, savings, and certificates of deposits, money markets, safe deposit boxes, and IRAs.

2.  Collects or completes all required documentation for personal and business accounts to comply with all regulatory requirements and bank policies.

3.  Good understanding of business documentation.

4.  Conducts all required credit and banking history required inquiries prior to opening accounts.

5.  Ensures completion of new account opening in a timely and courteous manner.

6.  Performs required maintenance on customer accounts.

7.  Demonstrates a strong understanding of customer and enhanced due diligence.

8.  Process and submits New Account and Loan files for processing/closing/funding in a timely manner.

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