9976 Network Operations Team Lead, Administration Division - SF Municipal Transportation Agency

Company Description

Note: The job posting is being extended to expand the applicant pool. If you have applied previously, there is no need to apply again.

Application Opening: August 5, 2025

Deadline to Apply: Applicants are encouraged to apply as soon as possible.  This posting will not close any earlier than 11:59 PM PST on September 8, 2025.

Appointment Type: Permanent Exempt (PEX).  This position is excluded by the Charter from the competitive civil service examination process and shall serve at the discretion of the Appointing Officer.

Recruitment ID: 151173

Salary: $165,334 to $207,974 annually

IMPORTANT: Your application MUST include responses to the supplemental questionnaire found here: https://forms.office.com/r/EaA051NzUg.

A completed application must include the following four components:

1. Submission of Smart Recruiters application

2. Attached cover letter

3. Attached resume

4. Response to the supplemental questionnaire: https://forms.office.com/r/EaA051NzUg

Your application will NOT be reviewed without completion of all four components by the filing deadline.

Division: Administration

Section/Unit: Technology Solutions and Integration

Work Location: 1 South Van Ness Avenue, 3rd Floor, San Francisco, CA

Work Schedule: Monday – Friday, 8:00 am – 5:00 pm, minimum of 4 days a week working onsite; evenings and weekend hours on an as-needed basis (approximately 1 day a month for evenings or weekends)

Job Description

Technology is at the core of the San Francisco Municipal Transportation Agency’s (SFMTA) mission and future. Bring your technical skills, willingness to work hard and innovate to join the SFMTA Technology Systems Integration team. We are developing new tools, rethinking systems, and modernizing transportation. This is an opportunity to work with stakeholders and business units across the SFMTA and take a pivotal step in your career. In this role, you will be a crucial member of the network operations team and a critical member to promote SFMTA’s network operations.  This team is constantly looking for ways to improve operations efficiency, refining our processes, and investing in new technology. Your work will impact the lives of all San Francisco residents and many more visitors and commuters who use our transportation services and infrastructure.

Position Description:

Under general direction, the Network Operations Team Lead will lead the team in managing, designing, implementing, and maintaining all aspects of the Agency’s network operations and guide the team in developing a world class network.  We are looking for someone who has the proven ability to manage and inspire staff to innovate and consistently improve on the services we provide.  This position will have experience in design policies and architect a scalable network infrastructure that can keep pace with our anticipated growth.

Examples of Important and Essential Duties:

• Manages SFMTA network team staff, conducts performance planning and evaluations, manages resource allocation, and confirms task completion by the assigned staff.
• Engineers solutions for complex technology infrastructure challenges through establishing detailed hardware, software, and configuration standards.
• Directs and monitors technical support activities related to complex large networks.
• Plans, develops, and implements backup and disaster recovery procedures for large networks.
• Works closely with team to develop, define and manage network cybersecurity design using NIST and CISA cybersecurity practices.
• Reports to management on uptime, network health, security risks, network utilization and other KPIs as defined.
• Reports on KPIs that they have defined and manage, ensuring it represents the goals of the network team.
• Performs as project lead in major projects to monitor, coordinate and review project tasks and resources as well as provide technical assistance and guidance.
• Develops and maintains various technical documentation and provides training to technical staff.
• Engineers and designs solutions for complex problems through detailed analysis.
• Supports a full Azure (or similar cloud technology) implementation and presence.
• Analyzes and recommends cybersecurity controls and procedures in acquisition, development, and change management lifecycle of information systems, and provides oversight to ensure co