Team Lead, Global Live Operations

About the Team

The Dasher & Logistics team is responsible for ensuring every delivery is completed with speed, accuracy, and a high-quality experience for Consumers, Merchants, and Dashers.

The Global Live Operations team serves as the execution arm of the Live Operations Strategy & Operations (S&O) team, supporting real-time decision-making and operational continuity across the marketplace.

We partner closely with S&O stakeholders to execute structured workflows, monitor live operations, and respond to disruptions such as severe weather, holidays, and demand spikes—ensuring strategic decisions are implemented accurately and consistently in real time.

About the Role

As a Team Lead on the Global Live Operations team, you will manage a small team of Specialists responsible for executing structured, real-time workflows that support DoorDash’s logistics operations.

This is a highly execution-focused, player-coach role. You will oversee daily operations, ensure workflows are completed accurately and consistently, and step in directly when needed—especially during high-impact events or when coverage is limited. 

You will maintain a high bar for performance, reinforce consistent execution of playbooks, and address issues in real time. You will be managing performance in a high-volume, repetitive workflow environment where consistency and attention to detail are critical.

Success in this role requires strong prioritization, attention to detail, and the ability to lead a team operating in a fast-paced, shift-based environment.

You will report to an S&O Associate Manager.

You’re excited about this opportunity because you will…

• Manage your team’s execution of recurring workflows that support delivery quality and marketplace health
• Step in to execute workflows directly during peak periods, complex situations, or when coverage is limited
• Ensure consistent, high-quality execution of manual workflows by implementing checks, audits, and processes/systems to reduce errors
• Monitor team performance and address gaps through direct, data-driven feedback and performance management
• Act as the point of escalation during operational disruptions (e.g., weather, holidays), making timely decisions under pressure
• Set clear priorities across competing tasks and ensure ownership is defined so nothing falls through the cracks
• Identify opportunities to reduce errors, improve efficiency, and enhance workflows through better tooling or automation
• Communicate clearly with cross-functional partners and support new workflows or operational initiatives

What Success Looks Like

In this role, success looks like:

• Consistent, accurate execution of daily workflows with minimal errors
• A team that operates with clear ownership, strong discipline, and accountability
• Effective prioritization and decision-making during high-pressure or low-coverage situations
• Timely and clear communication with cross-functional partners
• Continuous improvements that reduce manual errors and increase operational efficiency

We’re excited about you because…

• You have 3–5 years of experience, with at least 1+ years managing hourly, shift-based, or support teams in high-volume environments (e.g., logistics, customer support, marketplaces)
• You are a hands-on operator who is comfortable stepping in to execute work, not just managing from a distance
• You are highly detail-oriented and have experience improving accuracy in repetitive or process-driven work
• You have experience managing structured, process-driven work where accuracy and consistency are critical
• You are comfortable operating in fast-paced, time-sensitive environments and making real-time decisions with limited information
• You are confident holding a high bar and having direct, sometimes difficult performance conversations
• You have strong organizational and prioritization skills, and can manage multiple workflows simultaneously
• You communicate clearly and effectively with both your team and cross-functional partners
• You are comfortable working with spreadsheets (Excel or Google Sheets) and using data to identify trends or issues (SQL is a plus)
• You are willing to work a flexible schedule, including weekends and holidays, to support a 24/7 operation