Senior Infrastructure Engineer

POSITION SUMMARY - REMOTE

Cloud5 is a leading provider of High-Speed Internet, CloudPBX, and Contact Center solutions for the hospitality industry. As part of a growing initiative to deliver Managed Services (desktop, server, and POS endpoint management) to our hotel customers, the Senior Infrastructure Engineer will play a key role in the design, implementation, and ongoing support of this platform.

This role will support the deployment and optimization of RMM tools, patch management solutions, cloud-based backups, antivirus, and endpoint protection. The Senior Infrastructure Engineer serves as a senior technical escalation point and drives continuous improvement initiatives across client environments. The ideal candidate is skilled in automation, standardization, and infrastructure resiliency, with a strong foundation in hospitality IT.

KEY RESPONSIBILITIES

• Infrastructure Oversight: Monitor and maintain the IT environment, ensuring uptime and performance across servers, networks, and endpoints.
• Project Execution: Execute infrastructure projects from design through implementation, ensuring alignment with hospitality-focused requirements.
• Automation & Resilience: Design and deploy standardized, resilient platforms capable of scale with minimal manual intervention.
• Advanced Troubleshooting: Serve as a senior-level escalation point for complex infrastructure issues.
• Security Management: Collaborate with SOC vendors and internal teams to identify, remediate, and document security vulnerabilities.
• Vendor Coordination: Work with offshore vendors and service providers to manage patching and remediation services.
• System Optimization: Use management and ticketing systems to identify trends, root causes, and opportunities for system-wide improvement.
• Documentation: Maintain technical documentation for system configurations and architectural standards.
• Capacity Planning: Forecast infrastructure needs based on usage metrics and client growth projections.
• Collaboration: Partner with cross-functional teams and contribute to the adoption of best practices in IT delivery.

QUALIFICATIONS

• Bachelor’s Degree in Information Technology, Computer Science, or a related field.
• 8–10 years of experience in IT infrastructure roles, with a focus on complex environments and high-availability systems.
• Proven expertise with:
  • Windows Server and Active Directory
  • Microsoft Azure and cloud-based infrastructure
  • VMWare administration and optimization
  • Patch management and vulnerability remediation (ConnectWise preferred)
  • RMM platforms, backup solutions, and endpoint protection tools
  • Switch/router configuration and network troubleshooting
  • Security best practices (e.g., SOC, PCI compliance)
• Experience with automation tools and scripting (PowerShell preferred).
• Hospitality industry experience is strongly pre