QUALITY - FIELD SERVICE SPECIALIST - RES

Our company culture is built upon YKK’s philosophy called the CYCLE OF GOODNESS™.  We believe that providing value and being fair to our customers and our employees is what makes us a successful company in return.  Guided by our core values and fundamental behaviors, we strive to foster a caring company, committed employees and challenging work that benefits our employees, customers, and communities. We offer competitive compensation packages, training and advancement opportunities. YKK AP America provides employees with a comprehensive benefits package designed to provide the security they need to enjoy life at home and at work.  By providing a high level of benefit coverage at a reasonable cost to the employee, we hope to foster a long and productive employment relationship.

 

Position Summary

The Field Service Technician will be in charge of diagnosing and remedying product-related issues generated by service requests from the customers, project managers, warranty team, and installation personnel. This position will provide superior field support on window and door products by performing service in the customer’s home or site.TRAINING FOR ROLE WILL BE ON THE ROAD WITH CURRENT TEAM.

 

Essential Duties and Responsibilities

• Analyze and troubleshoot product performance concerns.
• Visit job sites to investigate, review, and remediate customer’s concerns.
• Remove, glaze, and install Insulated Glass Units in window sashes.
• Service windows and sliding patio doors for product performance concerns.
• Remediate issues by repairing or replacing window & door hardware, changing rollers, update replacing weather-stripping, etc.
• Ensure we have the necessary materials to complete assigned projects
• Interact with and relay service findings to Quality Assurance team for improvements in the manufacturing facility.
• Communicate effectively with Quality Manager, Customer Service, and Production Manager on progress of remediation services and any issues as they arise.
• Communicate effectively with customers before, during, and possibly after service
• Maintain documentation for all aspects of position
• Must be on time to work and have good attendance
• Maintain an excellent appearance
• Other duties may be assigned as required

 

Qualifications

• Experience in finish carpentry and woodworking with doors and windows; desired but not required
• Experienced with framing and window trim out preferred
• Understand basic product, product performance characteristics, etc.
• Mechanical aptitude
• Ability to safely operate power tools
• Ability to apply concepts of basic math, algebra and geometry
• Ability to read a measuring tape
• Customer service skills
• Excellent written and oral communication skills
• Must be organized and have good follow up skills
• Computer literate including the knowledge of Microsoft Office tools (Word/Excel).