Paralegal, Veterinary Operations - Mars Veterinary Health

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As part of Mars—a family-owned business with 90 years of experience in pet care—Mars Veterinary Health is a globally-connected pet healthcare network that’s united by purpose, powered by data, and driven by people. With 3,000 veterinary clinics made possible by 70,000+ Associates who care for 10M+ pets across 30 countries each year, we’re creating seamless access to quality care at scale—from preventive and wellness to specialty and emergency—and at every stage of a pet’s life. Together, we’re advancing our Purpose—A BETTER WORLD FOR PETS—and supporting a thriving future for the veterinary professionals who make pet healthcare possible.

This role requires Associates to work out of a MVH hub location in North America.

Why This Role Matters:

The Paralegal, Veterinary Operations supports our legal function’s regional Veterinary Operations Center of Excellence & Deployment (CoE&D) with North American business units including Banfield, BluePearl, and VCA. This role will provide regulatory and operational legal support to veterinary hospital operations across multiple jurisdictions in North America. 

The Paralegal will assist with legal research, litigation management as needed, document preparation, regulatory filings, contracts, and compliance tracking. The Paralegal, Veterinary Operations has experience supporting legal work in a healthcare, veterinary, or regulatory setting, and enjoys working collaboratively in a dynamic, fast-paced environment that prioritizes animal care, medical excellence, and legal compliance.

You Will:

• Support the Senior Counsel and broader legal team on legal and regulatory issues affecting veterinary hospitals and clinical operations. 
• Conduct legal and regulatory research on veterinary practice acts, licensure rules, controlled substances compliance (DEA, Health Canada), and other clinical regulations across U.S. states and Canadian provinces. 
• Track and maintain regulatory requirements for veterinary licensure, facility registrations, controlled substance certificates, and other compliance obligations. 
• Prepare, review, and maintain memoranda, guidance documents, SOPs, and regulatory filings under attorney supervision. 

• Assist in managing and responding to state/provincial veterinary board inquiries, audits, or investigations. 
• Support legal intake processes, triaging field and corporate requests and routing them appropriately. 
• Assist in preparing materials for internal legal education sessions, including slide decks and compliance toolkits. 
• Maintain internal databases, calendars, and documentation related to hospital compliance activities, board matters, and legal inquiries. 
• Collaborate with Compliance, Clinical, Risk, and Field Operations teams to support issue resolution, documentation, and project tracking. 
• Contribute to knowledge management initiatives by organizing legal guidance materials and maintaining an internal legal resource library. 
• Live and exemplify the Five Principles of Mars, Inc. within self and team. 
• Other job duties as assigned. 

Your Experience Should Include:

• Bachelor’s degree or Paralegal certificate preferred
• 5 years of paralegal or legal assistant experience, preferably in a healthcare, veterinary, regulatory, or multi-unit environment. 
• Familiarity with veterinary regulatory frameworks, or willingness to learn (e.g., AVMA guidelines, DEA rules, VCPR requirements, provincial veterinary acts). 
• Strong legal research and writing skills with the ability to translate complex regulatory issues into practical summaries. 
• Excellent organizational and time management skills with a high degree of attention to detail. 
• Ability to manage multiple priorities and deadlines in a fast-paced, remote-friendly legal environment. 
• Proficiency with Microsoft Office Suite and collaboration tools (e.g., Teams, SharePoint, Excel); experience with legal operations platforms a plus. 
• Preferred: Experience supporting hospital operations, clinical compliance, or regulatory law in the veterinary or healthcare sector. 
• Preferred: Familiarity with DEA licensing, controlled substances, or state/provincial veterinary boards. 

Hourly Range: $33.46 – $60.13

Compensation is determined based on education, experience, and other relevant credentials. Our salary ranges are determined by role, level, location, and market competitiveness.

What We Offer You:

• Compet