Configuration Management Analyst III (Senior)

Overview

GovCIO is seeking a motivated, career and customer-oriented Configuration Management Analyst III (Senior) to join our team in Doral, FL.

This position is pending contract award.

Responsibilities

Responsibilities include but are not limited to:

• Play a critical role in maintaining the integrity and accuracy of an organization’s IT infrastructure and service information
• Lead and mentor junior team members, drive process improvements, and ensure that configuration data is consistently reliable and up-to-date
• Maintain the accuracy and completeness of the configuration management database (CMDB), ensuring that all IT assets, configurations, and relationships are properly documented
• Develop and enforce data governance policies and procedures for the CMDB
• Perform regular audits and reconciliations of the CMDB to identify and resolve discrepancies
• Implement and maintain automated discovery and dependency mapping tools
• Identify opportunities to streamline and optimize configuration management processes
• Develop and implement process improvements to enhance efficiency and data quality
• Promote the adoption of configuration management best practices across the organization
• Collaborate with other ITSM Teams, such as Incident, Problem, and Change Management, to ensure seamless integration of configuration data
• Provide accurate and timely configuration information to support incident resolution, problem analysis, and change implementation
• Maintain a strong understanding of IT infrastructure components, including hardware, software, network devices, and cloud services
• Develop and maintain technical documentation related to configuration management processes and tools
• Provide direction and mentorship to junior staff

Qualifications

Bachelor's with 8+ years (or commensurate experience)

Required Skills and Experience

 

• BA/BS in field necessary to assume Configuration Management Analyst III duties and a minimum of 9 years years of relevant Configuration Management Analyst III experience.
• High School and 4 years of additional experience or Associate's Degree and 2 years of additional experience may be exchanged in lieu of a required Bachelor's degree
• A candidate holding a relevant Master’s degree may be granted 2 years’ experience credit for that extra education. A candidate holding a relevant PhD degree may be granted 4 years’ experience credit for that extra education.
• Five years of position-specific relevant experience. Bachelor’s degree in Computer Science, Information Systems, Engineering, Business, or related scientific or technical discipline. Strong understanding of ITIL-informed best practices, particularly in the areas of configuration management, change management, and incident management. Experience with CMDB tools and technologies (e.g., ServiceNow, BMC Atrium). Proficiency in scripting languages (e.g., Python, PowerShell).
• Deep understanding of ITIL-informed best practices, strong technical skills, and meticulous attention to detail

 

• Clearance Required: Secret

#nss

Company Overview

GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?

 

What You Can Expect

 

Interview & Hiring Process

If you are selected to move forward through the process, here’s what you can expect:

• During the Interview Process
  • Virtual video interview conducted via video with the hiring manager and/or team
  • Camera must be on
  • A valid photo ID must be presented during each interview

• During the Hiring Process
  • Enhanced Biometrics ID verification screening
  • Background check, to include:
    • Criminal history (past 7 years)
    • Verification of your highest level of education
    • Verification of your employment history (past 7 years), based on information provided in your application

Employee Perks

At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their pe