Consumer Product Strategic Analyst II - Credit Assistance Operations

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
This job is responsible for performing complex analysis and modeling to minimize loss exposure and negative impacts to the customer experience. Key responsibilities include utilizing a variety of systems such as Excel, SAS, SQL, Tableau, and other relational data bases to provide analytical support on strategies and ensure goals are met. Job expectations include evaluating data to assess potential fraud risk and create mitigation strategies.

Line of Business Job Description:

The primary responsibility of this role within the Credit Assistance Operations Support Team is to develop and support reporting, automation, and process-enhancement solutions that improve operational performance. This position requires hands-on coding experience and proficiency with SQL, VBA, HTML, CSS, JavaScript, and development tools such as Visual Studio Code. The successful candidate will demonstrate strong analytical and problem-solving skills, business acumen, and the ability to translate business requirements into scalable, technology-driven solutions.

Responsibilities:

• Analyzes and interprets large sets of raw data to recommend ways to help the business achieve desired outcomes and make informed business decisions

• Defines, gathers, analyzes, and interprets data using applications and technologies to forecast future trends and communicates to leaders and partners the statistical analysis results and predictions

• Coordinates the production of product performance reports and updates for senior management

• Designs and maintains enhanced SharePoint sites using HTML, CSS, JavaScript, SQL, VBA, and Visual Studio Code, transforming standard sites into interactive, application‑like experiences (site architecture, lists, libraries, dynamic forms, intuitive layouts).

• Create automated processes and custom tools that improve efficiency, reduce manual effort, and minimize operational risk.

• Write, test, troubleshoot, and maintain code used in business-critical reporting and operational processes.

• Analyze business requirements and translate them into scalable technical solutions.

• Identify opportunities to streamline processes through automation, system enhancements, and data-driven insights.

• Serve as a technical resource for reporting, automation, and digital process improvement initiatives.

Required Qualifications:

• Must have current Credit Assistance Operations Support experience of 1 year or more

• Possess strong analytical mindset, critical-thinking, natural curiosity and problem-solving skills

• Proficiency in: JavaScript, SQL, VBA, HTML and CSS, SharePoint Framework, Visual Studio Code, and CoPilot prompting

• Ability to clearly document code, testing, controls, and support procedures.

Skills:

• Business Intelligence

• Data and Trend Analysis

• Fraud Management

• Monitoring, Surveillance, and Testing

• Research

• Business Analytics

• Data Quality Management

• Data Visualization

• Problem Solving

• Written Communications

• Analytic