Senior Director, Global Platform Experience & Design Strategy

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world.  We provide an inclusive work environment where each person is considered as an individual.  At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Strategy & Corporate Development

Job Sub Function:

Business Innovation & Integration

Job Category:

People Leader

All Job Posting Locations:

Raritan, New Jersey, United States of America

Job Description:

We are searching for the best talent for Senior Director, Global Platform Experience & Design Strategy

About Innovative Medicine
Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow.
 

Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way.
 

Learn more at https://www.jnj.com/innovative-medicine 

Purpose:

The Senior Director, Global Platform Experience & Design Strategy Lead will own the end-to-end UX vision, design, and experience governance for CRM products across North America, EMEA, LATAM, and APAC.

This role partners closely with the Transformation Lead for the CRM program, Global Business Product Owners, Technology, and regional business teams across functions to ensure a consistent, intuitive, and accessible user experience across regions and roles—driving adoption, productivity, user satisfaction and business impact.

You will be responsible for:

Key responsibilities

Global Platform UX vision, strategy & standards

• Define and own the global Platform UX vision for CRM, aligned to business outcomes and user needs across functions (e.g., Sales, Medical, Market Access).

• Establish global design principles, patterns, and standards (navigation, information architecture, page templates, interaction patterns, content standards).

• Define and lead a CRM Design System (components, guidelines, reusable assets) to accelerate delivery and ensure consistency.

• Ensure experiences meet accessibility standards and support localization needs across regions.

Experience with governance & cross-regional consistency

• Own UX governance: design reviews, experience sign-offs, and “experience quality gates” across releases/regions.

• Drive alignment between global template design and regional variations; approve exceptions through a structured rationale process.

• Partner with the Transformation management office leader to embed UX milestones and acceptance criteria into the integrated program plan.

• Ensure consistent UX across user roles, devices, and channels (desktop/iPad, internal/external portals where applicable).

User research, journey design & usability validation

• Lead global user research strategy: role-based needs, journey orchestration, and regional nuance capture.

• Define and execute usability testing approach (prototype testing, moderated/unmoderated testing, A/B tests where feasible).

• Translate research insights into actionable design improvements and prioritized experience backlogs.

• Establish user feedback loops (surveys, in-app feedback, field listening sessions) across regions.

Implementation partnership & delivery oversight

• Partner with Product Owners, Business Analysts, and Solution Architects to translate requirements into