Sales Operations Specialist

Company Description

Transforming the way companies Design, Manufacture, Connect to, and Service their products, EAC Product Development Solutions (EAC) is a complete source for your product development needs. EAC has been an industry leader for over 27 years and our experts help guide companies to achieve their strategic business goals and optimize their technology, systems, people, and processes for long-term success. Our capabilities span the world of Additive Manufacturing/3D printing and the entirety of the manufacturing process from design ideation to product engineering to manufacturing and services in the field.

MUST HAVES:  

• Ability to work immediately in a hybrid capacity in Minneapolis, MN 
• Prior experience working in NetSuite (an ERP system)

POSITION OVERVIEW

The Sales Operations Analyst requires a level of both analytical and systems knowledge, as well as a deep understanding of the intricacies of the EAC business and sales operations. The Sales Operations Analyst performs increasingly complex analysis of sales activities, financial performance, distribution and product mix, and business intelligence to provide fact-based recommendations that drive business decisions. This role uses data-driven insights to identify opportunities for optimization, implement solutions, and drive continuous improvement initiatives within the company.

Job Description

Responsibilities, skills, and knowledge may be representative, but not all-inclusive of those commonly associated with the position.

• Provide hands on analysis and project management of contract research, creation of price quotes, business approvals, and order requests for varying levels of deal size and complexity.
• Serve as a trusted advisor to field sales on pricing, product configuration, and business terms to support the sales effort.
• Ensure compliance with published sales and business approval policies.
• Be a sales advocate and partner to internal organizations to understand complex sales issues
• Meet or exceed published service level agreements for deal turnaround time, customer confirmations, etc.
• Build strong productive relationships and feedback loops with the executive team, and operations teams to drive deal efficiency and sales representative satisfaction with the contracting process best practices
• Project-manage the entire tracking of required customer information related to contracts, version support, configuration, etc.
• Maintain knowledge of company and its offerings and understand all new initiatives that impact proposal responses.
• Utilize analysis on key sales performance metrics, data modeling techniques and advanced Excel skills to create models, charts, and graphs that effectively communicate complex data sets to the company.
• Serves as subject matter expert in the area of sales analysis and reporting. 
• Participates in high level business initiatives to assist with all levels of metric reporting.
• Examine inconsistencies in the data and conduct research to determine the best course of action and communicate findings with sales team.
• Identify opportunities to use data to develop new strategies and improve business performance as it relates to sales performance. 
• Works cross functionally to provide appropriate analysis on demand trends and establishes statistical methods that assist in the forecasting of future demand.
• Creation, administration, and execution of annual pay plans for the company.
• Other duties as assigned as company needs dictate.

Qualifications

An equivalent combination of education, training and experience will be considered.

• Bachelor’s Degree in Business Administration, Finance, Marketing, or a related degree
• 2+ years professional experience in an Enterprise Software company or equivalent
• 5+ years related experience including data reporting, modeling, and operational analysis responsibilities
• 3+ years industry knowledge
• 2+ years NetSuite experience
• Outstanding analytical skills, including ability to deliver reporting information for strategic decisions
• Proven ability to successfully manage projects from start to finish
• Proficiency in data analysis tools, techniques, and software, including advanced Excel functions and data visualization tools (e.g., Tableau).
• Excellent cross-organizational skills, including the ability to influence without authority and communication with senior executives
• Discretion and a high-level confidentiality are required in this role
• Must have excellent verbal, written, and interpersonal communication skills.
• Must have ability to work with time-sensitive deadlines, multi-task, and meet the project and c