Jobs and Careers

Senior Delivery Manager - Customer Success

UKRemotefull_timeVerifiedPosted 27 Sept 2024

About the role

This is a remote position.

About Datahash:

Datahash is a leading first party data platform that has evolved to become a privacy centric, smart, affordable Customer Data Platform. Datahash's low-code, no-code platform enables marketers to unlock the value of their customer data by providing safe, compliant integrations between web, app, E-commerce, CRM, Marketing Automation, Data warehouses and Ad Channel accounts. Datahash is one of the very few companies having badged partnerships with channels like Meta, Snapchat, TikTok, etc. Datahash is a thought leader on most important digital marketing topics of today, namely first party data and third party cookie deprecation.

The ideal candidate will play a key role in managing a team of Customer Success, guiding them through their challenges, streamline internal processes, and focus on customer satisfaction.

Responsibilities :

Collaborate closely with customer success team to deliver clients’ first party data integration needs with highest possible quality.
Lead discovery sessions and requirements gathering meetings to identify client goals and use cases for leveraging first-party data within our platform.
Coordinate with cross-functional teams, including sales, product development, and technical support, to deliver customized solutions and address client needs effectively.
Conduct product demonstrations and training sessions for clients to showcase platform features, functionalities, and value propositions.
Proactively identify opportunities to enhance client satisfaction, drive adoption, retain client and maximize the value delivered by our solutions.
Act as a trusted advisor to your team & clients, providing recommendations.
Keep team efficient & up-to-date with lates knowledge & manage their bandwidth effectively.
Tools Experience :

- Analytics: Google analytics / GTM / Firebase Analytics
- MMP: e.g. adjust, Appsflyer, Branch
- CRM: e.g. Moengage, ClaverTap
- Familiarity with Ad Platforms: Google Ads, Meta, Snapchat, Tiktok

Requirements

Must be Good Communicator & Should have working experience of Marketing Technology & Digital Analytics.
Bachelor’s degree in Business Administration, Computer Science, or related field.
Skills :-

- Leadership and team management
- Excellent communication and interpersonal skills - Customer onboarding and support strategies

Strong understanding of first-party data concepts, marketing analytics, and digital marketing strategies.
Technical proficiency and ability to understand and articulate complex technical concepts related to data integration, API connectivity, and SaaS platforms.

Benefits

1. Work From Anywhere: Your office can be anywhere you like. Seriously, anywhere.
2. Your Hours, Your Call: Work early bird hours or burn the midnight oil. It's all good.
3. Get in on the Action: ESOP? Yeah, you get a piece of the pie too.
4. Health is Wealth: We've got you and your family covered, health-wise.
5. Cool Vibes Only: Our work culture is as awesome as your favorite hangout spot.
6. Epic Offsites: Once a year, we go all out. Think fun, sun, and maybe a cocktail or two.
7. Coworking Access: Need a change from your home office? We've got spots.
8. Fun Comes Standard: Work hard, play hard. Expect fun times regularly.