Renewals Executive (Remote)

Availity delivers revenue cycle and related business solutions for health care professionals who want to build healthy, thriving organizations. Availity has the powerful tools, actionable insights and expansive network reach that medical businesses need to get an edge in an industry constantly redefined by change.

At Availity, we're not just another Healthcare Technology company; we're pioneers reshaping the future of healthcare! With our headquarters in vibrant Jacksonville, FL, and an exciting office in Bangalore, India, along with an exceptional remote workforce across the United States, we're a global team united by a powerful mission.

We're on a mission to bring the focus back to what truly matters – patient care. As the leading healthcare engagement platform, we're the heartbeat of an industry that impacts millions. With over 2 million providers connected to health plans, and processing over 13 billion transactions annually, our influence is continually expanding.

Join our energetic, dynamic, and forward-thinking team where your ideas are celebrated, innovation is encouraged, and every contribution counts. We're transforming the healthcare landscape, solving communication challenges, and creating connections that empower the nation's premier healthcare ecosystem.

Reporting to the Senior Director, Renewal Growth, the Renewals Executive plays a critical role in driving customer retention and revenue growth by leading renewal strategy for complex health plan accounts ranging from $250K to $1M in Annual Contract Value (ACV). This individual will be part of a high-performing Center of Excellence team focused on driving enterprise-wide renewal strategy, process innovation, and cross-functional alignment. The role requires strong cross-functional collaboration, strategic thinking, executive-level stakeholder engagement, and a customer-first mindset.

What you will be doing:

Renewal Strategy & Execution:

• Own the end-to-end renewal process for assigned health plan accounts, ensuring timely and successful contract renewals.

• Develop and execute renewal strategies for high-value, complex accounts; with comfort influencing in partnership with Sales.

Stakeholder Engagement:

• Partner with Sales, Account Management, Legal, and Finance to align renewal terms with customer needs and company goals.

Forecasting & Reporting:

• Maintain accurate renewal forecasts and pipeline visibility using CRM tools; report on renewal performance and risk.

Process Optimization:

• Contribute to the development and refinement of renewal playbooks, tools, and best practices to drive consistency and scalability.

Risk Mitigation:

• Identify and proactively address renewal risks through strategic engagement, escalation protocols, and recovery plans for at-risk renewals.

Customer Advocacy:

• Serve as a trusted advisor to customers during the renewal cycle, ensuring alignment with their evolving business needs and influencing long-term retention and expansion opportunities.

To be qualified for this role you have:

• 5+ years in customer success, account management, or renewals in a SaaS or healthcare technology environment, with a track record of influencing multi-million dollar contracts.

• Proven success managing contract management/execution within healthcare and/or technology.

• Strong negotiation and communication skills.

• Proficiency in Salesforce or similar CRM platforms.

• Analytical mindset with attention to detail.

• Ability to manage multiple priorities in a fast-paced environment.

• Executive presence and ability to influence senior stakeholders.

• A results-driven approach while being an advocate for you customers.

• Strong collaboration skills and ability to adapt.

• Strategic thinking mindset with operational discipline.

• Familiarity navigating ambiguity and driving clarity in complex renewal scenarios.

Availity culture and benefits:

• Availity is a certified “Great Place to Work”, a “Best Workplaces for Technology Companies”, a “Best Workplaces for Women” and a “Best Workplaces for Millennials”!

• Culture is important to us and there are many ways for you to make your mark here!

• We have several Diversity & Inclusion teams and various ways to engage with fellow Availity associates. “AvaiLadies”, “Beyond Black”, “HOLA”, “Availity Pride”, “VetAvaility” a Youn