Medical Assistant II - Remote Patient Monitoring (On-Site)

Job Summary:

Under the supervision of medical staff, supports patient care through remote monitoring services, equipment management, and administrative support.

Job Description:

Position: Medical Assistant II – Remote Patient Monitoring (On-Site)
Location: Ballard Center, Augusta, ME
Schedule: 40 hours | Full-time
Shift: Days

What You'll Do:

Clinical Responsibilities

• Gather and document patient data received through remote patient monitoring programs.
• Monitor incoming patient information and ensure accurate and timely documentation in the medical record.
• Assist patients with remote monitoring equipment setup and usage.
• Troubleshoot remote patient monitoring devices and resolve basic technical issues.
• Communicate patient concerns or abnormal findings to the appropriate clinical team members.

Administrative & Support Duties

• Maintain remote patient monitoring equipment and medical supplies, including stocking, cleaning, troubleshooting, and reordering as needed.
• Perform a variety of administrative and clerical duties, including scheduling, patient registration, reception, filing, data entry, and prior authorization support.
• Ensure accurate documentation and completion of required records and reports.
• Support departmental workflows to promote efficient patient care and operations.
• Operate a motor vehicle to conduct MaineGeneral Health business when required.

What We're Looking For

• Graduate of an accredited Medical Assistant program or equivalent combination of education and experience.
• Current Medical Assistant certification preferred, or ability to obtain within an established timeframe.
• Strong organizational, communication, and customer service skills.
• Comfortable working with technology and troubleshooting patient monitoring equipment.
• Ability to manage multiple priorities while maintaining attention to detail.
• Proficiency with electronic medical records and standard office software.
• Valid driver's license and acceptable driving record, if required for job duties.

Why This Role Stands Out

• Be part of an innovative care model that helps patients stay connected to their healthcare team from the comfort of their own home.
• Combine direct patient support, technology, and administrative coordination in a dynamic role.
• Make a meaningful impact on patient outcomes by supporting proactive monitoring and intervention.
• Join a collaborative team dedicated to improving access, convenience, and quality of care.

Why MaineGeneral?

At MaineGeneral Health, we're committed to enhancing the health of our communities while supporting the growth and well-being of our team members.

Scheduled Weekly Hours:

40

Scheduled Work Shift:

Day (United States of America)

Job Exempt:

No

Benefits:

Supporting all aspects of our employees’ wellness – physical, emotional and financial – is a critical component of being a great place to work. With the wide range of benefits and programs available, employees have the resources they need to be well at every stage of life and plan for the future.

Physical Wellness:

• We offer quality health, dental, and vision benefits and wellness programs and resources to provide employees access to resources for a healthy lifestyle and help manage health care costs.

• Employees have access to industry-leading leave for new parents.

• A generous earned time plan is offered to all employees - We believe employees need and deserve time away from work to observe holidays, be with family, go on vacation, or simply take care of themselves.

Emotional Wellness:

When life gets challenging, employees have access to our Employee Assistance Program for employees and anyone in their household.

Financial Wellness:

• Access the wages you’ve already earned before payday with Payactiv, giving you greater flexibility over your finances.

• Tuition Reimbursement i