Mobile Expert, Virtual Retail | Colorado Springs | On-Site Position

At T-Mobile, we invest in YOU!  Our Total Rewards Package ensures that employees get the same big love we give our customers.  All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Job Overview
As a Virtual Retail Mobile Expert, you are a wireless sales and communications solutions expert. You don't just make a sale; you make a connection that enhances the lives of your customers. You will assist our customers in moving forward with the right device at the right price by presenting a personalized solution. We are obsessed with delivering amazing customer experiences. That's why we need you!

T-Mobile ensures that all employees earn at least $20/hour, inclusive of base pay and incentives, with the opportunity to earn more! In fact, our Mobile Experts earn an average of $28/hour—that’s more than $50,000 per year for our Full-Time Role.

Benefits:

• Medical, Dental, Vision Benefits & 401K
• Generous vacation Offered
• Full Tuition assistance & More Educational Discounts
• $1,000 TMUS Stock for every employee every year
• Employee Stock Purchase Program
• Diversity, Equity & Inclusion Community Groups
• 75% off your T-Mobile phone plan
• Generous family leave plans
• Up to $3,000/yr. for childcare expenses

 

Job Responsibilities:

• Selling and serving to our customers, while providing a premier customer experience and building loyalty
• Consistently training on T-Mobile experiences, new skills and processes, knowledge of systems, new products, and reference resources
• Sales Skills in New Customer Acquisition, Including Results-Oriented Drive and Confidence for Success
• Consistently uses digital tools in interactions and onboarding

 

Education:

• High School Diploma/GED (Required)

 

Work Experience:

• 12 months of customer service and/or sales experience

 

Knowledge, Skills, and Abilities:

• Sales skills in new customer acquisition
• Hard-working drive and confidence for success
• Multi-tasking and navigating between Windows systems.
• Troubleshooting and understanding of IoT
• Computer hardware proficiency.
• Superior customer service skills, building loyalty, and customer satisfaction.

• At least 18 years of age
• Legally authorized to work in the United States

Travel:
Travel Required (Yes/No):No

DOT Regulated:
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):No
 

Hourly Base Pay: $20.00

Annualized Incentive Target: $18,000

Successful candidate’s actual incentive earnings vary based on performance and full-time status. All employees at T-Mobile, are guaranteed to earn $20/hour inclusive of base pay and incentives. And since we are ALL owners, EVERY employee at T-Mobile is eligible for an Annual Stock Grant.

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out