Regional Service Manager

Carolina Handling, a Raymond Dealer, is one of the largest automation systems integrators in the world. We specialize in providing turnkey solutions for warehouses, distribution centers, and manufacturers. Our product and solutions offerings allow our customers to move material faster and more efficient by implementing automation equipment and technologies including…

· Consulting

· Material Handling Equipment, Parts, and Service

· Automated Mobile Robots

· Vision guided vehicles and automated guided vehicles

· High Density Storage Solutions including ASRS, Robotic Goods to Person and Shuttle Systems

· WMS/WES/WCS solutions and Software

· Intralogistics Solutions and Automation including Conveyor and High-Speed Sortation

· Telematics

Job Summary
As the Regional Service Manager, your primary responsibility is to lead, develop, and support Carolina Handling’s associates, customers and Business Execution. Key objectives include fostering teamwork across service teams and all departments; promoting a professional image of the dealership with our customers, enhancing relationships, and maintaining high level of customer satisfaction; driving business growth through accurate planning and execution of business plans and market strategies, contributing to the overall success and expansion of the organization.

Responsibilities

   Regional Management and Oversight

o   Manage the regional territory, overseeing Service Managers, associates, and customer relations.

o   Supervise daily service department operations to maintain an organized flow of information.

o   Take ownership of P&L streams for all service lines under the aligned regional team, supporting Service Managers in reviewing/owning their P&L streams.

   Performance and Improvement

o   Foster a culture of continuous improvement, emphasizing quality and timely results.

o   Mentor and coach managers and associates, encouraging training and development opportunities, and sharing job-specific knowledge.

o   Conduct regular evaluations of Service Managers’ performance against established metrics and goals.

   Financial and Operational Control

o   Control and evaluate service department income and operating costs through business and budget planning, and P&L analysis.

o   Evaluate and take action based on month-end service reports for accuracy, trends, and improvement opportunities.

   Communication and Collaboration

o   Maintain open communication among management, associates, departments, and Raymond.

o   Collaborate with subject matter experts and cross-functional teams to ensure process consistency.

 

Perform any other duties as assigned or required to support the company's overall operations and objectives.

Requirements

All potential hires are subject to pre-employment checks, which include but are not limited to background checks, drug screenings, and motor vehicle record checks.

· Bachelor’s degree preferred or equivalent experience.

· Five years of successful operations management experience.

· Excellent organizational skills.

· Strong customer service skills.

· Ability to communicate effectively with other management, associates, and customers.

· Ability to effectively monitor and develop associates.

· Proficient with personal computers, using both Windows and ERP operating systems.

· Must exhibit attention to detail and the ability to manage changing priorities.

· Additional knowledge, skills, and abilities as necessary for assigned duties.

Benefits of Joining the Team

Benefits Built For YOU! At Carolina Handling, taking care of Associates is our utmost priority. We are pleased to offer a comprehensive benefit program to protect your health, your family, and your way of life.

Health Benefits:

Medical, Dental and Vision Insurance, Prescription Drug Plan.

Financial and Tax-Saving Benefits:

Company-paid Disability, Life and AD&D Insurance; 401(k) plan with company match and profit sharing; Flexible Spending Accounts, Health Savings Account, and Dependent Care Account.

Additional Benefits:

Critical Illness, Legal Services, Identity Theft Protection, and Pet Insurance.

Company Benefits:

Paid Time Off, Employee Assistance Program, Tuition Reimbursement, Milestone & Anniversary Gifts, Philanthropy/ Corporate Contributions, Associate Giving Fund, and Discount Programs.

Physical Requirements & Working Condit