Shift Supervisor-BHC Felipe-Grave (Tuesday-Saturday) (81808)

Job Details

Level: ExperiencedJob Location: BHC Felipe - San Jose, CA 95122Position Type: Full TimeEducation Level: High SchoolSalary Range: $38.47 - $38.47 HourlyTravel Percentage: NoneJob Shift: GraveyardJob Category: Nonprofit - Social Services

 

Position: Shift Supervisor -BHC-Felipe

Reports to: Program Manager

Location: BHC-Felipe, San Jose, CA

Shift: Day/Swing/Grave

Type: Full Time, Non-Exempt

Compensation: $38.47/ Hourly

 

ABOUT HOMEFIRST

Established in 1980, HomeFirst™ is a nonprofit organization passionately working to end homelessness. We serve the Bay Area community through low-barrier programming and systems leadership – meeting each person where they are by offering support and resources that address immediate and long-term housing needs. With nearly 45 years of experience, we view housing as a fundamental human right and understand that solving homelessness requires a collaborative effort.

OUR VALUES 

• Kindness: We act with empathy toward others. 

• Passion: We ignite change to fulfill our mission. 

• Excellence: We deliver exceptional service to our communities. 

POSITION OVERVIEW

The Emergency Interim Housing is a housing-focused, low-barrier, and harm-reduction program designed to serve individuals experiencing homelessness within the City of San Jose. BHC-Felipe program is an adult-only, referral-based program that provides onsite comprehensive support services. The goal of BHC-Felipe is to assist all program participants with transition from emergency interim housing into permanent housing.

 

The Shift Supervisor is responsible for the overall day-to-day operations and supervision of Resident Advocates. They ensure program compliance and service delivery standards are met while fostering a safe and welcoming environment. 

 

REPORTING RELATIONSHIP: The position reports to the on-site Program Manager and is a vital member of providing leadership on-site.

 

PRIMARY RESPONSIBILITIES

 

Direct Service (90%)

• Works collaboratively with Program Manager to ensure service delivery standards are met
• Responsible for the care, safety, and supervision of program participants, guests, and staff
• Implement and enforce EIH guidelines and EIH site rules by program participants
• Assist with administrative duties to support the Program Manager, including screening applications, preparing reports, creating schedules, and securing staff coverage as needed
• Assist with interviewing, recruiting, and training staff
• Ensure the minimum staffing requirements per shift are met
• Participate in staff progressive discipline, including the development of Corrective Action Plans
• Ensure incident reports are accurate and completed promptly
• Welcome guests to the facility, including program participants, volunteers, staff, and community members
• Ensure Resident Advocates document all services provided into HMIS within three business days
• Provide supervision, job coaching, and support to staff
• Meet with each staff individually regularly