Overview

The Parts Guest Service Representative is responsible for completing online orders, answering phones, and assisting the front retail counter selling parts.  This position is a steppingstone to one of our parts counters. It will require a lot of customer service and problem solving.

 

The Parts Guest Service Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of $18.00.

 

*This position is 100% on site at Longo Toyota in El Monte, CA.

 

Perks of working with us:

• Weekly Pay - get paid every Friday.
• 401k with a generous Company match
• Vacation (accruals earned on Full Time or Part Time status)
• Vision, dental, and medical care benefits available to any team full time team member
• Team member Referral Bonus Program
• Tuition reimbursement
• Discounts with Corporate Partners like GE, Dell, Oakley, Yeti, Ray Ban, and many more….
• Development and growth opportunities
• Free Employee Parking
• On-site gym, free of charge to team members

Responsibilities

• Answers phone calls, internet request and provides price quotes, and other information as requested over the phone and by email.
• Follows-up with guests on special order parts solicited by guest and notifies when they have arrived.
• Pulls purchased parts from stock and follows-up with back ordered parts.
• Assists with replenishing assigned inventory and notifies management of out-of-stock parts or shop materials that need immediate attention.
• Handles guests’ complaints with integrity and poise, and, when necessary, refers dissatisfied guests to the appropriate individuals for resolution.
• Provides high level of service to internal and external guests.
• Performs other specific administrative functions as directed by management.
• Keeps current on new products and product updates.
• Work with retail vendors to maintain proper stock levels in the retail boutique and with drinks, snacks, etc.
• Report to parts management any inventory discrepancies or concerns.
• Assist in all other areas of the parts department when needed.
• Always maintains a professional appearance.
• Maintains high ethical standards in all actions.

Qualifications

• A high school diploma or equivalent.
• A minimum of one (1) year customer service experience.
• Knowledge of automotive parts; basic mathematical principles (adding, subtracting, multiplying, dividing, and percentages) and application.
• Ability to pay attention to detail; follow-up with internal and external guests; read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; read and comprehends instructions and information in the English language; work well with the public; communicate in a professional manner on the phone, Internet and in person; and use standard office equipment

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Individual will be required to:

• Frequently bend, stretch, twist, or reach with their body, arms, and/or legs; stoop, kneel, crouch, or crawl and talk or hear.
• Must be able to work outdoors in all weather conditions including low and high temperatures, precipitation and wind, noisy environments, and small and/or enclosed spaces.
• Adjusting, moving, and lifting objects up to 50 pounds.
• Moving self in different positions to accomplish tasks in various environments including tight and confined spaces.
• Remaining in a stationary position, often standing, or sitting for prolonged periods.
• Operating motor vehicles and/or heavy equipment.
• Ascending or descending ladders, stairs, scaffolding, ramps, and poles.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Why Penske Motor Group

BECAUSE WE ARE AWESOME!

 

Benefits of working with us:

• Full suite of medical benefits, which includes health, dental and vision insurance.
• 401K with a generous Company match
• Team member discounts for cars, service, parts, and retail goods
• Tuition reimbursement
• Ongoing training and industry education through our in-house “Penske College” to help advance this position from a job to a career.
• Employee Referral Bonus Program because your friends will want to work where you do.
• Company and corporate partner discounts to companies like GE, Dell, Micr