Sr. ServiceNow Application Engineer

Your work days are brighter here.

At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.

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About the Team

At Workday, the IT Service Management and Operations team is the cornerstone of our business operations and is responsible for defining, developing, and maintaining critical capabilities enabling all information technology and business teams to deliver outstanding services to Workday teams and customers. This team owns ITSM and IT SDLC related services and spearheads effective agile development and resilient IT Operations.
You will be joining a highly skilled and innovative team that is striving to improve efficiency by streamlining processes and developing more intuitive and scalable solutions.

About the Role

We are seeking a Senior ServiceNow Developer with 8+ years of experience in Information technology. That includes 6+ years of experience as a ServiceNow Developer, with deep knowledge of ServiceNow platform architecture, design, and development. This role will play a key part in designing and implementing scalable, secure, and high-performing solutions across ITSM based on business needs. The ideal candidate combines deep technical expertise with platform governance awareness, strong problem-solving skills, and a passion for driving platform maturity and automation.

About You

Responsibilities:

• Design and Develop: Build and configure solutions using ServiceNow best practices across ITSM, CMDB, Service Catalog, Workflows, Flow Designer, IntegrationHub, and custom applications.

• Platform Enhancements: Drive enhancements and improvements to the ServiceNow platform aligned with business goals and IT strategy.

• Integration: Develop and support integrations with third-party systems using APIs, IntegrationHub, MID Servers, and other technologies.

• Governance & Standards: Ensure solutions are compliant with platform governance, maintain security and performance standards, and follow version control and release management protocols.

• Incident & Change Management: Troubleshoot and resolve complex incidents and support change management through the SDLC process.

• Exposure to AI: Demonstrable expertise in ServiceNow's AI capabilities, specifically Now Assist, AI Agents, and Virtual Agent/NLU. Also to keep up with new ServiceNow releases and features.

• Mentoring & Collaboration: Provide guidance to junior developers and collaborate closely with BAs, architects, and stakeholders to translate business requirements into technical deliverables.

• Documentation: Maintain technical documentation including design specifications, architecture diagrams, and support artifacts.

• Platform Upgrades: Support and lead platform upgrades, patches, and health checks to ensure long-term system stability and supportability.

• Communication and stakeholder Management: Confident in leading demos, workshops, and requirement walkthroughs.

• Problem-Solving & Critical Thinking: Approach challenges holistically — not just “how to code it” but “is this the right process to automate?” Apply structured troubleshooting during high-pressure incidents.