Customer Service Specialist (Administrative Analyst/Specialist - Non-Exempt)

Job Title

Customer Service Specialist

Classification

Administrative Analyst/Specialist – Non-Exempt

AutoReqId

551537

Department

Student Business Services

Division

Vice President, Administration and Finance

Salary Range

Classification Range $3,879 - $7,488 per month

(Hiring range depending on qualifications, not anticipated to exceed $3,879 - $4,000 per month)

Appointment Type

Ongoing

Time Base

Full Time

Work Schedule

Monday – Friday, 8:00 AM – 5:00 PM

About CSUF

Standing on 241 acres in the heart of Southern California, the University was founded in 1957 and has grown into a population of over 40,000 students. As Titans, we believe that diverse perspectives deepen our understanding. We are committed to giving students the support they need to graduate, while responding to California’s revolving work force needs. At Cal State Fullerton we strive for continual improvement of students, staff, faculty, and administrators through orientations, training programs, and professional development opportunities. As part of the Titan Community, you have access to many campus facilities and services including but not limited to the Grand Central Art Center in Santa Ana, the Arboretum and Botanical Garden at Cal State Fullerton, cultural events and performances in the Clayes Performing Arts Center, Cal State Fullerton Athletics sports events, Titan Recreation Center, and the Employee Wellness Program.

Job Summary

It is an exciting time to join Cal State Fullerton as we are an in demand comprehensive University that is driven to shape the future of education and foster a vibrant community of diverse students, faculty, staff, and administrators who uphold values of inclusive excellence, free speech, and an environment free from discrimination. We are continuously seeking individuals from various career disciplines that share the University’s mission and core values. We warmly welcome you to consider joining the Titan Community where minds expand and opportunities flourish.  

About the Position: 

Student Business Services (SBS) is part of the Division of Administration and Finance. We operate as our university's cashiers and collect, allocate, and safeguard funds between students, banks, other departments, and various external sources. Account specialists are available to offer private consultation and personalized meetings to find payment solutions. Our customer service centers are ready to answer inquiries about student financial accounts and other related issues. We seek an exceptional individual to join our team as the Customer Service Specialist (Administrative Analyst/Specialist - Non-Exempt). The ideal candidate in this role should have a positive attitude and an active, energetic mind characterized by highly ethical practices and a commitment to diversity, openness, flexibility, integrity.

Under general direction, reporting to the Associate Director of Student Business Services, the Customer Service Specialist independently provides information, advice, and counsel on a variety of federal, state, and institutional student policies and procedures. Should have clear student-centered philosophy and will act as the front door and face of Student Business Services Customer Service division. The position is also responsible for researching, investigating, analyzing, and following up with student questions, while, at the same time, providing excellent customer service and advice to students, parents, and university departments regarding CSU Fullerton policies and procedures. Maintains confidentially and adheres to the Family Educational Rights and Privacy Act (FERPA) privacy guidelines while reporting accurate financial data/detail to staff, students, faculty, and other customers. Expected to have in-depth knowledge of CSUF campus policies and procedures. Will remain up to date on industry standards and implement them as they apply. Represents SBS by effectively communicating with diverse groups including students, faculty, staff, and the general public by providing courteous, prompt, and excellent customer service. Values quality and timeliness of work and is self-directed. Responsible to provide back-up on phones, live chat, and in-person SBS services as needed. Must have the ability to focus on problem solving and work collaboratively in a team-oriented environment. Strong attention to detail and flexibility to work within a team environment is essential as is the ability to multitask. Work closely with Financial Aid, Admissions, Registrar, Accounts Payable and other Student Service departments to provide seamless customer service. Must be an effective written communicator and have the ability to oversee minor clerical operations. Assist in monitoring and creating co