Customer Success Manager

About the Role:
Matterport is looking for an enthusiastic Customer Success Manager who will provide excellent, focused, and scalable adoption and sales support for targeted segments of Matterport’s Enterprise-level customers. As a trusted advisor to our customers, you will help them succeed with our services and ensure they receive maximum value from our solution throughout their lifecycle. You’ll be responsible for understanding customer requirements, implementing and onboarding new customers, conducting product training, driving adoption and retention, and ensuring ongoing satisfaction. You will be responsible for working individually and in partnership with cross-functional teams to meet aggressive team revenue goals and success targets. 
This role works with stakeholders across the company in Sales, Support, Marketing, Product, Engineering, and Finance. The position can be remote, reporting directly to our Manager of Customer Success based in Chicago, Illinois.
#LI-Remote

What you will do:

• Manage all post-sales activity for assigned Mid-Market / Enterprise-level customer segments through strong relationship-building, product knowledge, engagement planning, and upsell/cross-sell execution
• Identify and drive growth opportunities by facilitating business conversations, delivering product demonstrations, and navigating objections in securing the business
• Increase customer retention by conducting regular check-ins, quarterly business reviews, identifying creative solutions, and working with internal teams to meet or exceed customer expectations
• Maintain a regular cadence with accounts and key stakeholders to identify churn risk to work proactively to eliminate risk factors
• Within customer segments, Identify and proactively remove customer’s training and support needs that act as barriers to product adoption across customer organizations
• Drive adoption by existing customers through engagement outreach and platform trainings
• Support customer onboarding through the delivery of recorded, virtual and on-site training (as needed)
• Maintain product expertise across the Matterport solution

Who you are:

• 2-4 years In Customer Success, Sales Representative,  Account Management, or related customer-facing position within a rapidly growing SaaS company
• BA/BS preferred
• Experience and aptitude for providing technical training to individuals and in large group settings
• Proven ability to develop trusted relationships and work transparently and collaboratively across all internal departments 
• Excellent verbal and written communication skills 
• Self-motivated team player that has ideas on fresh new ways to exceed customer's expectations 
• Ability to multi-task and perform under pressure 
• Passionate about technology with demonstrated technical problem-solving abilities
• Strong analytical capabilities for advanced problem-solving
• Ability to influence decision-making and change through appropriate channels
• Highly organized and strong ability to multitask in a fast-paced environment


We want to hear from you! We are looking to build the best team of people who will be empowered to do their best work. If you have what it takes, but don’t necessarily meet every bullet in the job description we encourage you to apply.
The US base salary range for this full-time position is $67,456 to $105,400 + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Perks & Benefits

• Comprehensive health plans – 100% of premiums covered for employees. (90% of family   premiums)
• Flexible Time Off for Exempt Employees/Generous PTO plan for Non-Exempt Employees – Take time to rest, relax and explore! Plus we offer Summer Fridays!
• Continuing Education & Commuter Benefits
• For more detail visit www.matterport.com/careers * Medical and retirement benefits vary by Country 

Belief in Diversity
At Matterport, we don’t just accept differences, we celebrate them and recognize the value they bring to our customers and employees. Matterport is proud to be an equal opportunity workplace and works to create and support diversity at Matterport. Equal opportunity and consideration are afforded to all qualified applicants and employees. We won’t unlawfully discriminate on the basis of gender, identity or