Customer Service Representative - Shullsburg Creamery

Department:  Sales                                                  

Job Status:  Hourly

Reports To:  Inside Sales Manager                                                             

Work Schedule:       Monday through Friday, some weekends as needed
 

POSITION:   
 The customer service position responsible for processing customers’ orders for Prairie Farms Dairy, inc.- Cheese Division. Receive, investigate and respond to all customer inquiries regarding shipments, invoicing discrepancies, products and complaints. 

DUTIES & RESPONSIBILITES:

• Communicate with inter-company personnel and customer via phone or other means of technology concerning orders, returns, shipments, and products.
• Receive and enter customer orders according to established departments policies and procedures ensuring accuracy and timelines.
• Support the achievement of quality performance consistent with customer expectation, company standards and regulatory requirements.
• Prepare customer reports as needed
• Maintain customers account file maintenance
• Verify orders with customers to ensure accuracy
• Handle difficult and unsatisfied customers in a professional manner
• Communicate with plant personnel to ensure customer satisfaction
• Focused selling of new and continual products
• Building relationships with outside sales team to ensure optimal customer satisfaction
• Perform other duties as assigned

SKILLS & RESPONSIBILITES:

• Must have minimally two years customer service experience 
• Excellent interpersonal and communication skills (oral and written)
• Must possess excellent telephone etiquette
• Must have proficient skills with Microsoft Office software applications
• Must have excellent data entry skills
• Must be willing to work flexible hours
• Must be able to verbally communicate, understand and write in the English Language.

WORK ENVIRONMENT

• While performing the duties of this job, the employee may be required to sit, stand, or walk for prolonged periods. 
• The employee may be required to operate a computer and keyboard
•  Have visual acuity to review written documentation
•  Ability to hear and understand speech.
• Manual dexterity to operate a telephone
• Lift horizontally and vertically
• Bend and stoop

Prairie Farms is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law